Operations & Fleet Management Trainee

Ryder System, Inc.; Norton (MA); On-site; USD 60,000 - 61,000; Full time

Job summary

Ryder System, Inc. in Norton, MA seeks a detail-oriented Operations Management Trainee to support the shop management process and contribute to cost savings, customer retention, and metrics-driven initiatives.

You will learn through cross-functional collaboration across Operations, Asset Management, Sales, Quality, and Rental Management, with a clear path toward an Ops Supervisor role. Ideal candidates have a 4-year degree and are ready to grow in a fast-paced transportation environment,

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Responsibilities

• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overheads.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Skills

Customer service

Communication skills

Multi-tasking

Time management

Mechanical skills

Interpersonal skills

Independent worker

Team player

Problem solving

Education

Bachelor's Degree

Job description

Ryder System, Inc. in Norton, MA seeks a detail-oriented Operations Management Trainee to support the shop management process and contribute to cost savings, customer retention, and metrics-driven initiatives.

You will learn through cross-functional collaboration across Operations, Asset Management, Sales, Quality, and Rental Management, with a clear path toward an Ops Supervisor role. Ideal candidates have a 4-year degree and are ready to grow in a fast-paced transportation environment,