18-Month Operations Leadership Trainee

Ryder Supply Chain Solutions; Melrose Park (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Comprehensive training

Ryder resources

Fortune 500 company

Maternity leave (12 weeks)

PTO for veterans

401(k) matching

Job summary

Ryder is hiring for an Operations Management Trainee (OMT) in Melrose Park, IL. This 18-month structured program develops leadership and operational knowledge across teams to advance customer retention and operational excellence.

You’ll relocate after completing the training and join a Fortune 500 company known for stability, mentorship, and a strong benefits package, with career pathways and ongoing professional development.

Qualifications

• Bachelor’s Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills including spreadsheet and word processing software, Required.
• Basic understanding of Business Finance, controls and metrics, Required.

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills

Detail oriented

Communication skills

Team player

Multi-tasking

Mechanical skills

Interpersonal skills

Time management

Self-motivated

Education

Bachelor’s Degree

Tools

MS Office

Job description

Ryder is hiring for an Operations Management Trainee (OMT) in Melrose Park, IL. This 18-month structured program develops leadership and operational knowledge across teams to advance customer retention and operational excellence.

You’ll relocate after completing the training and join a Fortune 500 company known for stability, mentorship, and a strong benefits package, with career pathways and ongoing professional development.