Field Operations Leader – Growth, Travel & Impact

Rentokil North America; Paramus (NJ); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits start day 1

401(k) with company match

Paid holidays

Job summary

Rentokil North America is seeking an Operations Manager to lead daily operations of pest-control specialists in the New Jersey region. The role focuses on delivering superior client service, directing staff across operations and service, and monitoring financial performance including revenue growth and expense control.

The position requires 3–5 years in a management role with customer-service emphasis, strong communication skills, and the ability to travel within the territory.

Qualifications

• Bachelor’s degree preferred but not required.
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver’s license from state of residence

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Skills

Customer service management

Staff mentoring and coaching

Verbal and written communication

Route/field operations

Education

Bachelor’s degree (preferred)

Tools

Licenses/certificates compliance

Driver’s license

Job description

Rentokil North America is seeking an Operations Manager to lead daily operations of pest-control specialists in the New Jersey region. The role focuses on delivering superior client service, directing staff across operations and service, and monitoring financial performance including revenue growth and expense control.

The position requires 3–5 years in a management role with customer-service emphasis, strong communication skills, and the ability to travel within the territory.