Operations Leader: Scale Labs, Asset Management & Quality

McGrath Rent Corp; Irving (TX); On-site; USD 133,000 - 183,000; Full time

Job summary

TRS-RenTelco seeks a Director of Operations to lead lab operations, quality systems, logistics, and customer support. You will oversee an organization of 80+ and a $600M inventory, shaping performance and compliance.

You will build teams, drive efficiency, and partner with Sales and Product Management to support revenue growth while maintaining high-quality, on-time delivery across global operations.

Qualifications

• 10+ years of operations leadership experience in technical, industrial, or equipment-based business.
• Strong background in quality systems (ISO 9001, ISO/IEC 17025 preferred).
• Experience managing labs, repair operations, or technical service environments.
• Experience leading an organization of 50+ employees including multiple layers of leadership.
• Proven ability to scale operations and drive measurable performance improvement.
• Strong financial and operational analytics capability.

Responsibilities

• Lead a team of 6+ direct reports and an organization of approximately 80+ employees across lab operations, customer support, logistics, inventory management, and technical service functions.
• Own daily operations across facilities, calibration labs, repair, customer support, shipping/receiving, and the management of a $600M inventory.
• Leads revenue generating initiatives such as the Keysight Asset Management program, Hioki and Exfo calibration support programs.
• Drive cycle time reduction, throughput improvement, and asset utilization.
• Ensure alignment between operations, sales, and product management to support revenue growth.
• Ensure equipment quality, order accuracy, and on-time delivery meet customer expectations.
• Address systemic issues in shipping, configuration accuracy, and field performance.
• Partner with Sales to reduce friction in quoting, fulfillment, and service delivery.
• Optimize inventory readiness by balancing equipment availability while managing equipment maintenance expenses under budget.
• Ensure calibration and repair capacity supports demand without bottlenecks.
• Partner with product management on capital allocation and asset strategy.
• Maintain and improve the Quality Management System aligned to ISO 9001 and ISO/IEC 17025 standards.
• Ensure calibration, repair, and operational processes meet internal and external standards.
• Act as final escalation point for quality decisions, overruling when necessary to protect integrity and customer outcomes.
• Own operating cost structure including labor, freight, equipment repair, replacement parts and accessories as well as facility related expenses.
• Improve margins through process efficiency, vendor optimization, and asset lifecycle management.
• Support revenue growth by improving availability and readiness of high-demand equipment.
• Identify and execute adjacency revenue opportunities that leverage our technical and logistics expertise (asset management, OEM service center).
• Identify and eliminate operational bottlenecks.
• Implement data-driven process improvements across lab, logistics, and order fulfillment.
• Leverage automation, AI, and system integration to reduce manual work and errors.
• Final authority on quality, compliance, and operational standards.
• Approval authority over operational processes, vendor selection (non-OEM exceptions), equipment repair and maintenance expenses and quality escalation decisions.

Skills

Leadership

Operational analytics

Quality systems

Budget management

Job description

TRS-RenTelco seeks a Director of Operations to lead lab operations, quality systems, logistics, and customer support. You will oversee an organization of 80+ and a $600M inventory, shaping performance and compliance.

You will build teams, drive efficiency, and partner with Sales and Product Management to support revenue growth while maintaining high-quality, on-time delivery across global operations.