Operations Leader: Scale, Optimize & Align

Scale Computing, Inc.; Indianapolis (IN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Scale Computing, Indianapolis-based, seeks an experienced Operations Manager to lead the Operations team and optimize processes across orders, provisioning, warranty, licensing, and inventory. You will drive cost improvements, speed, and efficiency as the business scales.

You will manage a team of Operations Coordinators, coordinate with multiple departments, and maintain data integrity in various systems while sustaining strong relationships with vendors and manufacturers.

Qualifications

• 5+ years of people and business management experience in an operations capacity.
• Bachelor's degree or equivalent work experience.
• A track record of improving processes and solving problems before they escape.
• Strong business acumen, technical aptitude, and attention to detail.
• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision.
• Clear communication with customers and colleagues across roles and skill levels, remote and in person.
• Proficiency with Google Workspace; Salesforce and AI experience preferred.

Responsibilities

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking.
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate.
• Own data integrity for our products in our multiple business systems.
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services.
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content.
• Build processes and documentation for product launches and end-of-life (EOL) transitions.
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities.

Skills

People management

Operations management

Process improvement

Communication

Google Workspace

Salesforce

AI experience

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Workspace

AI experience

Job description

Scale Computing, Indianapolis-based, seeks an experienced Operations Manager to lead the Operations team and optimize processes across orders, provisioning, warranty, licensing, and inventory. You will drive cost improvements, speed, and efficiency as the business scales.

You will manage a team of Operations Coordinators, coordinate with multiple departments, and maintain data integrity in various systems while sustaining strong relationships with vendors and manufacturers.