Growth-Oriented Real Estate Operations Coordinator

PLACE; City of Rochester (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Strategic Partners Team is seeking an Operations Coordinator to build and own scalable systems that deliver exceptional client service and seamless internal operations. You will manage the team calendar, onboarding, and coordination of events, while maintaining data integrity and cost controls.

You will drive growth by posting attraction ads, engaging talent, and scheduling interviews for the Team Operator.

Qualifications

• Prior experience in an operations/administrative role.
• 1+ years in an operations/administrative role; real estate industry experience is a plus; military experience is a plus.
• Ability to plug into and improve existing systems and provide enthusiastic support to a team.
• Excellent communication and organizational skills.

Responsibilities

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and recommendations.
• Support the team growth efforts for Strategic Partners Team through posting talent attraction ads, calling agent talent, and scheduling appointments for the Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute events for clients that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submitted to the finance team; when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the operator informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Manage the listing launch and contract-to-close process for all transactions, including overseeing a virtual assistant that completes most of the process.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, and mortgage brokers.
• Generate reviews from clients during and after the transaction.

Skills

Attention to detail

Team player

Self-motivated

Strong communication

Problem solving

Organized

Proactive

Time management

Tools

Microsoft Office

Calendaring systems

Job description

Strategic Partners Team is seeking an Operations Coordinator to build and own scalable systems that deliver exceptional client service and seamless internal operations. You will manage the team calendar, onboarding, and coordination of events, while maintaining data integrity and cost controls.

You will drive growth by posting attraction ads, engaging talent, and scheduling interviews for the Team Operator.