Operations Leader: Guest Experience & Park Flow

CircusTrix, LLC; Brentwood (TN); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company matching

Equal opportunity employer

Job summary

CircusTrix Sky Zone is seeking an Operations Manager to lead daily execution, supervise team members, and uphold safety standards at our on-site parks in Brentwood, TN. You will coach in real time, manage staffing, guest flow, and events, and partner with the GM on labor strategy to ensure smooth operations and outstanding guest experiences.

You bring 2–3 years of formal supervisory experience, strong communication, and a hands-on leadership style.

Qualifications

• Minimum of 2–3 years of formal management or supervisory experience, leading teams in high-volume guest-facing settings.
• Experience overseeing daily operations, managing teams on the floor, and adapting to changing priorities in real time.
• Strong communication skills; providing feedback with care and coaching on the spot.
• Comfort with scheduling, labor targets, and supporting operational goals.
• Hands-on leadership; able to jump in, run a shift, and set the tone on busy days.
• Comfort with technology and operating systems; quick to learn new tools and dashboards.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution — staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Deliver guest experiences that feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery and train the team to respond with urgency and empathy.
• Support birthday parties, events, and high-volume guest flow.
• Conduct safety walkthroughs and uphold brand standards.

Skills

Leadership

Team supervision

Coaching in real time

Scheduling

Labor planning

Communication

Technology proficiency

MS Office

POS platforms

Reporting dashboards

Tools

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Job description

CircusTrix Sky Zone is seeking an Operations Manager to lead daily execution, supervise team members, and uphold safety standards at our on-site parks in Brentwood, TN. You will coach in real time, manage staffing, guest flow, and events, and partner with the GM on labor strategy to ensure smooth operations and outstanding guest experiences.

You bring 2–3 years of formal supervisory experience, strong communication, and a hands-on leadership style.