Operations Lead: Guest Experience & Team Coach

CircusTrix, LLC; Brentwood (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401k plan

Job summary

Sky Zone, operated by CircusTrix, is seeking a Team Lead to guide on-site operations in Brentwood, TN. You’ll rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, and step in as Manager on Duty when leaders aren’t on-site to keep the park running smoothly.

You must be 18+, have 2+ years in operations or guest-facing roles, and some supervisory experience. Compensation ranges from $16–$18 per hour, with medical, dental, vision, and a 401(k) plan for eligible employees.

Qualifications

• 18 years of age or older.
• Minimum 2 years in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Experience in entertainment, retail, or F&B preferred.
• Proficient with POS systems and Microsoft Office.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present to ensure safety and guest satisfaction.
• Lead operations across multiple park areas and coach team members.
• Drive guest engagement and park member sales.
• Oversee safety, cleanliness, and incident reporting.
• Coordinate with teams for events and party programs.

Skills

POS systems

MS Office

Team leadership

Tools

MS Office

Teams

Job description

Sky Zone, operated by CircusTrix, is seeking a Team Lead to guide on-site operations in Brentwood, TN. You’ll rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, and step in as Manager on Duty when leaders aren’t on-site to keep the park running smoothly.

You must be 18+, have 2+ years in operations or guest-facing roles, and some supervisory experience. Compensation ranges from $16–$18 per hour, with medical, dental, vision, and a 401(k) plan for eligible employees.