Operations Leader & Guest Experience Manager

guestservices; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Guest Services is seeking an Assistant Manager to support the General Manager in daily operations and administrative tasks, including direct supervision of all non-exempt and professional staff.

The Assistant Manager also serves as Manager on Duty (MOD) when scheduled to cover in the absence of the General Manager and promotes the unit, thereby increasing profitability while ensuring that its customers have a high-quality experience.

Qualifications

• Bachelor’s Degree preferred.
• First aid and CPR certification.
• Ability to swim.
• 1-3 years of experience management experience. Boating and/or marine related experience.
• Computer proficiency with MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people; ability to organize priorities; maintain confidentiality.
• Excellent interpersonal, administrative, telephone and other communications skills.

Responsibilities

• Plan and manage daily operations; opening/closing management and MOD procedures when assigned.
• Supervise and schedule staff; train new employees; recruit and interview candidates; payroll procedures.
• Oversee front desk operations and promote exceptional service.
• Serve as the point of contact for customer issues; respond to inquiries and resolve complaints.
• Inspect the facility daily; report safety or quality issues and train staff to collect information.
• Verify invoice payments, manage petty cash, and prepare daily sales and end-of-month reports.
• Oversee inventory and merchandising displays; review plans with the General Manager.
• Promote the LRA and recruit new clients; develop marketing ideas.
• Maintain awareness of safety issues and report them.

Skills

Staff supervision

Customer service

MS Word/Excel/Outlook

Communication

Problem solving

Confidentiality

Education

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

Guest Services is seeking an Assistant Manager to support the General Manager in daily operations and administrative tasks, including direct supervision of all non-exempt and professional staff.

The Assistant Manager also serves as Manager on Duty (MOD) when scheduled to cover in the absence of the General Manager and promotes the unit, thereby increasing profitability while ensuring that its customers have a high-quality experience.