Assistant General Manager — Lead Guest Experience & Ops

Northwind Investments, Inc.; Petoskey (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Meal discounts

Daily Pay

Opportunities for advancement

Job summary

Premier Resources is seeking an Assistant General Manager for a restaurant operation in the United States. The role focuses on executing restaurant operations alongside the General Manager, upholding brand values, guest-centric culture, and high standards for service and food quality.

Responsibilities include maintaining brand image, coaching staff, ensuring compliance, driving guest satisfaction, and assisting in leadership development and cost control.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• 6+ months of restaurant operations experience.
• Ability to communicate in English is required.

Responsibilities

• Maintains brand image through restaurant cleanliness and service.
• Treats all team members with respect and dignity.
• Follows company guidelines and daily protocols to achieve excellence in performance.
• Encourage teams to deliver guest service and food quality per brand standards.
• Collaborate with team to drive long-term sales growth and profitability.
• Review and adjust practices to improve guest experience.
• Assist GM in training internal candidates for leadership roles.
• Support in training employees and ensure operations meet standards.
• Interact with guests; address questions/concerns and resolve issues promptly.
• Assist GM in using tools to analyze operational and financial performance.
• Identify trends and implement improvement actions.
• Monitor costs and adherence to budgets and goals.
• Comply with applicable labor laws and regulations.

Skills

English communication

Basic literacy & math

POS basics

Transportation access

Education

High school diploma or equivalent

Job description

Premier Resources is seeking an Assistant General Manager for a restaurant operation in the United States. The role focuses on executing restaurant operations alongside the General Manager, upholding brand values, guest-centric culture, and high standards for service and food quality.

Responsibilities include maintaining brand image, coaching staff, ensuring compliance, driving guest satisfaction, and assisting in leadership development and cost control.