Operations Leader for Shelter & Guest Services

The Coalition for the Homeless of Central Florida; FLORIDAUnited States; On-site; USD 85,000 - 110,000; Full time

Job summary

The Coalition for the Homeless of Central Florida seeks an Assistant Director of Operations to oversee the organization-wide operational compliance and coordinate with the Director of Operations and multiple departments. This role emphasizes safety, guest services, facilities, and food service, with a focus on developing written workflows and reporting data.

The ideal candidate will bring a minimum of five years in nonprofit leadership, with experience in homeless services, and a proven ability

Qualifications

• Bachelor’s degree in social work, nonprofit management, public administration, or related field; Master’s degree preferred.
• Minimum of 5 years of experience in a non-profit organization, including supervisory experience.
• Minimum of 5 year’s of experience in a leadership role within homeless services.
• Strong knowledge of homelessness issues, best practices, and local resources.
• Proficiency in using computer applications and databases for data tracking, reporting, and analysis.
• Flexibility to work evenings, weekends, or holidays as needed.

Responsibilities

• Support and work with the Director of Operations in developing and implementing operational strategies, policies, and procedures. Ensure smooth shelter operations to include assisting with managing guest services, facility maintenance and inspections, food services, and campus security.
• Coordinate inspections of buildings and facilities to assess and address concerns related to structural integrity or abnormal conditions.
• Assist leadership team in developing and implementing emergency response plans, including evacuation procedures, severe weather, or other crisis situations.
• Engage in regular meetings with the security vendor to ensure compliance with agency expectations and consider needed changes.
• Lead monthly staff meetings to train and educate team members, communicate updates, address concerns, support team alignment and staff development.

Skills

Leadership

Communication

Team management

Budgeting

Nonprofit knowledge

Problem solving

Education

Bachelor’s degree in social work / nonprofit management / public administration

Master’s degree preferred

Tools

Microsoft Office Suite

SharePoint

Excel

PowerPoint

Volunteer Management Software

Job description

The Coalition for the Homeless of Central Florida seeks an Assistant Director of Operations to oversee the organization-wide operational compliance and coordinate with the Director of Operations and multiple departments. This role emphasizes safety, guest services, facilities, and food service, with a focus on developing written workflows and reporting data.

The ideal candidate will bring a minimum of five years in nonprofit leadership, with experience in homeless services, and a proven ability