Operations Leader – Factory Store & Logistics (ESOP)

Tuff Shed Inc.; Richmond, Northern (VA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Benefits

FSA

ESOP

Paid Time Off & Holidays

401(k) plan

On-Demand Pay

Job summary

Tuff Shed Inc. in Richmond, VA is seeking an experienced Operations Manager for the Richmond Factory Store. You will lead the operations team, manage logistics, and ensure high-quality customer service while controlling costs.

This role emphasizes staffing, safety compliance, and contractor relationships to drive store performance and profitability. The position is full-time and on-site at our Richmond location.

Qualifications

• Experience in a fast-paced, high-volume production environment.
• Experience in B2C sales for large-ticket products is a plus.
• Proven leadership and ability to manage employees and resolve personnel issues.
• Knowledge of DOT, OSHA, and employment laws is highly preferred.
• Strong communication skills across all levels including customers and partners.
• Ability to solve complex business problems with sound judgment.
• Ability to read, write and understand instructions and reports.
• Ability to prepare professional written correspondence and reports.

Responsibilities

• Manage logistics including shipping, receiving, packing, and cross-dock communications.
• Recruit, hire, train, and supervise operations teams under direction.
• Oversee daily planning and scheduling of manpower and materials.
• Resolve warranty issues by reviewing and scheduling work as required to satisfy customers.
• Maintain staffing levels to maximize production within budget.
• Lead safety programs and OSHA compliance; conduct safety meetings and inspections.
• Recruit and onboard subcontractors to contribute to revenue and inspect quality of work.
• Perform performance evaluations and disciplinary actions as needed.

Skills

Fast-paced production

B2C sales

Leadership

DOT/OSHA knowledge

Communication

Problem solving

Reading & writing

Professional writing

Financial tools

Job description

Tuff Shed Inc. in Richmond, VA is seeking an experienced Operations Manager for the Richmond Factory Store. You will lead the operations team, manage logistics, and ensure high-quality customer service while controlling costs.

This role emphasizes staffing, safety compliance, and contractor relationships to drive store performance and profitability. The position is full-time and on-site at our Richmond location.