Operations Manager

Tuff Shed Inc.; Richmond, Northern (VA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Benefits

FSA

ESOP

Paid Time Off & Holidays

401(k) plan

On-Demand Pay

Job summary

Tuff Shed Inc. in Richmond, VA is seeking an experienced Operations Manager for the Richmond Factory Store. You will lead the operations team, manage logistics, and ensure high-quality customer service while controlling costs.

This role emphasizes staffing, safety compliance, and contractor relationships to drive store performance and profitability. The position is full-time and on-site at our Richmond location.

Qualifications

• Experience in a fast-paced, high-volume production environment.
• Experience in B2C sales for large-ticket products is a plus.
• Proven leadership and ability to manage employees and resolve personnel issues.
• Knowledge of DOT, OSHA, and employment laws is highly preferred.
• Strong communication skills across all levels including customers and partners.
• Ability to solve complex business problems with sound judgment.
• Ability to read, write and understand instructions and reports.
• Ability to prepare professional written correspondence and reports.

Responsibilities

• Manage logistics including shipping, receiving, packing, and cross-dock communications.
• Recruit, hire, train, and supervise operations teams under direction.
• Oversee daily planning and scheduling of manpower and materials.
• Resolve warranty issues by reviewing and scheduling work as required to satisfy customers.
• Maintain staffing levels to maximize production within budget.
• Lead safety programs and OSHA compliance; conduct safety meetings and inspections.
• Recruit and onboard subcontractors to contribute to revenue and inspect quality of work.
• Perform performance evaluations and disciplinary actions as needed.

Skills

Fast-paced production

B2C sales

Leadership

DOT/OSHA knowledge

Communication

Problem solving

Reading & writing

Professional writing

Financial tools

Job description

Richmond Factory & Sales Center, 2414 Anniston St, Richmond, Virginia, United States of America

Job Description

Posted Monday, August 24, 2026 at 8:00 AM

"BUILD" YOUR CAREER AT TUFF SHED!

Tuff Shed is recruiting for anexperienced and highly motivatedOperations Managerto contribute to the success of our Factory Store.

This position offers theopportunity to make a real impact to the Store and the Company.

Check out what "A Day in the Life" looks like for our Operations role: https://youtu.be/TMaGa3tvH_w

ABOUT TUFF SHED

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages.

ESSENTIAL FUNCTIONS:

• Working directly with the Operations employees
• Manages the logistics including shipping, receiving, PACK, and communication to the cross docks
• Under the direction of the DM, recruiting, hiring, training, and supervising the performance of the operations teams
• Following the direction of the DM, supervise Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
• Oversee daily planning/scheduling of the Operations team’s manpower and materials
• Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
• Assisting the DM with daily, weekly, and monthly corporate document submittals
• Operates the Factory efficiently and effectively in order to produce the assigned and expected profitably
• Maintain appropriate staffing levels to maximize production and maintain labor costs as budgeted
• Under the direction of the DM and in conjunction with the Production Manager and/or the Production Foreman, performing fabricator employees’ performance evaluations, as required; also, preparing and conducting fabricator employees’ disciplinary actions and making recommendations to the DM regarding counseling, warnings and/or terminations
• Ensures that building quality, communication, and customer experience are in alignment with the Company expectations and its impact on the Tuff Shedbrand
• Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timelymanner

Safety

• Performing daily safety walk-through inspections of the Shop area and the Yard
• Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associatedrecords
• Preparing, scheduling, and leading store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department.
• Ensure tools and equipment are secured, inventoried and maintained, and meet safety requirements
• Performing monthly cycle counts and ongoing inventory management
• Certifies the Store’s inventory is accurate by conducting monthly physical inventorycounts
• Makes sure that all material is ordered in a timely manner, meeting production schedules while minimizing inventorycosts
• Effectively negotiate and develop relationships with local suppliers to ensure that materials are purchased at or below standardcost

Subcontractor/Installer Relationship

• Recruits and onboards subcontractors to surpass 35% of the store’s revenuebudget
• Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met orsurpassed

SKILLS & EXPERIENCE

• Experience working in a fast-paced, high volume production environment, preferred
• Proven experience in successful business-to-consumer sales in large ticketproducts
• Proven leadership and relationship building skills, including experience managing employees and resolving employee relationsissues
• DOT, OSHA, and employment law knowledge highly preferred
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to solve complex business problems using sound logic and good judgment
• Ability to read, write and understand instructions given orally, in writing and in diagram form.
• Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers and the general public
• Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business

WHAT'S IN IT FOR YOU?

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

OUR COMPETITIVE BENEFITS AND REWARDS

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?
• Comprehensive training and mentorship to grow your skills and ensure your success

Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, genetic information or any other status protected by law or regulation. MGT2021

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.

Richmond Factory & Sales Center, 2414 Anniston St, Richmond, Virginia, United States of America