Operations Leader — Data-Driven, People-Focused

Amazon Inc.; North Randall (OH); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in North Randall, OH, seeks an Operations Manager to lead a mixed team of salaried and hourly staff, driving safety, quality, and productivity. You will mentor teams, manage performance, and implement data-driven improvements across First/Last mile workflows.

The role requires 3+ years of leadership experience, a relevant degree or equivalent, and flexibility for shift work including weekends. Attractive benefits are included.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience in performance metrics, process improvement or lean techniques.

Responsibilities

• Support, mentor, and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA, HR to meet objectives.

Skills

Employee management

Performance metrics

Analytical skills

Customer service

Education

Bachelor's degree or equivalent

Bachelor’s/Master’s in Engineering/Operations/Supply Chain

Tools

Lean techniques

Six Sigma

Kaizen

Job description

Amazon.com Services LLC in North Randall, OH, seeks an Operations Manager to lead a mixed team of salaried and hourly staff, driving safety, quality, and productivity. You will mentor teams, manage performance, and implement data-driven improvements across First/Last mile workflows.

The role requires 3+ years of leadership experience, a relevant degree or equivalent, and flexibility for shift work including weekends. Attractive benefits are included.