Operations Manager - Data-Driven Leader

Amazon Inc.; Olyphant (Lackawanna County); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead a diverse team of salaried and hourly staff, focusing on safety, quality, attendance, and performance. You will drive improvements through data-driven decisions and partner with multiple support teams.

The role covers First/Middle/Last mile operations, requiring strong problem solving, communication, and the ability to mentor a large workforce across shifts and locations.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA, HR to meet objectives.

Skills

Leadership

People management

Analytical skills

Communication skills

Problem solving

Education

Bachelor's degree or equivalent

Engineering/Operations/Supply Chain/Logistics degree

Tools

Lean methodology

Kaizen

Six Sigma

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead a diverse team of salaried and hourly staff, focusing on safety, quality, attendance, and performance. You will drive improvements through data-driven decisions and partner with multiple support teams.

The role covers First/Middle/Last mile operations, requiring strong problem solving, communication, and the ability to mentor a large workforce across shifts and locations.