Operations Manager: Lead Teams to On-Time Deliveries

Amazon; Cleveland (OH); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC in Cleveland, OH is seeking an Operations Manager to lead and develop a team of salaried and hourly talent, ensuring safety, quality, attendance, and performance. You will drive improvements through data-driven decisions and collaborate with safety, engineering, and HR teams.

The role requires 3+ years in people management, a Bachelor's degree or equivalent, flexible scheduling, and the ability to lift up to 49 pounds. Comprehensive benefits and RSUs are included.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience (preferred)

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Team leadership

Performance management

Data-driven decisions

Analytical problem-solving

Safety awareness

Communication skills

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Cleveland, OH is seeking an Operations Manager to lead and develop a team of salaried and hourly talent, ensuring safety, quality, attendance, and performance. You will drive improvements through data-driven decisions and collaborate with safety, engineering, and HR teams.

The role requires 3+ years in people management, a Bachelor's degree or equivalent, flexible scheduling, and the ability to lift up to 49 pounds. Comprehensive benefits and RSUs are included.