Operations Leader: Club Services & Member Experience

PRO Club; Redwood City (CA); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Club Membership

Health Insurance

Paid Time Off

Employee Discounts

Career Growth

Job summary

The Bay Club Company is seeking an Operations Manager to lead the day-to-day operations of the club, overseeing Front Desk and staff development to ensure exceptional member experiences. You will lead payroll processes, maintain standards, and coordinate services to keep operations running efficiently.

Ideal candidates have strong leadership, budgeting and data analysis skills, with a focus on safety, guest satisfaction and team growth in a club environment.

Qualifications

• Strong leadership and staff development abilities.
• Experience managing payroll, budgeting and compliance with laws and policies.
• Excellent written and oral communication skills.
• Ability to implement operational standards and drive service excellence.
• Proven problem-solving and decision-making capabilities.

Responsibilities

• Direct front desk and club operations to ensure smooth daily service.
• Lead staff hiring, training, evaluations, and performance management.
• Develop weekly/daily schedules, coordinate member services and programs.
• Maintain inventory, safety standards, and facilities quality.
• Represent club in professional manner and uphold TBCC standards.

Skills

Leadership

Staff development

Payroll processing

Policies & regulations

Budgeting

Communication

Problem solving

Computer literacy

Tools

Club management software

Job description

The Bay Club Company is seeking an Operations Manager to lead the day-to-day operations of the club, overseeing Front Desk and staff development to ensure exceptional member experiences. You will lead payroll processes, maintain standards, and coordinate services to keep operations running efficiently.

Ideal candidates have strong leadership, budgeting and data analysis skills, with a focus on safety, guest satisfaction and team growth in a club environment.