Club Operations & Member Experience Associate

PRO Club; Burlingame (CA); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Club Membership

Competitive compensation

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Career Growth Opportunities

Community Involvement

Job summary

Bay Club is seeking an Operations Associate to support hospitality, fitness, facility operations, and member services across multiple club departments. The role emphasizes delivering outstanding service, maintaining safety and cleanliness, and contributing to daily operations with a positive, professional attitude.

The position offers exposure to various departments, opportunities for growth, and a fast-paced environment where teamwork and proactive engagement are valued.

Qualifications

• Experience in hospitality, health club operations, or related fields preferred.
• Strong customer service orientation and professional demeanor.
• Ability to communicate effectively, both verbally and in writing.
• Familiarity with club software, POS systems, and MS Office.

Responsibilities

• Maintain cleanliness and appearance standards across club areas.
• Greet and assist members and guests; check in and registrations.
• Operate POS systems, process payments, and handle member accounts.
• Support Front Desk, fitness, housekeeping, and guest services as needed.
• Collaborate across departments to ensure smooth operations.

Skills

Customer service

Hospitality

Communication

POS systems

Teamwork

Problem solving

Organizational skills

Independent work

Education

CPR/AED certification

Tools

Club software

POS systems

Microsoft Office

Job description

Bay Club is seeking an Operations Associate to support hospitality, fitness, facility operations, and member services across multiple club departments. The role emphasizes delivering outstanding service, maintaining safety and cleanliness, and contributing to daily operations with a positive, professional attitude.

The position offers exposure to various departments, opportunities for growth, and a fast-paced environment where teamwork and proactive engagement are valued.