Operations Manager, AI Data Collections & Client Success

TaskUs; San Antonio (TX); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

TaskUs is seeking an Operations Manager for AI Data Collections in the New Braunfels-San Antonio area. You will lead daily operations, manage client relationships, and drive efficiency while maintaining a strong safety and quality focus.

The role requires experience in call center environments, plus collaboration with cross-functional teams to meet KPIs and client expectations. Occasional travel to multiple client sites may be required.

Qualifications

• Two+ years of managing supervisors in the call center environment.
• Two+ years of client management experience.
• Bachelor's degree in business administration or management.

Responsibilities

• Manage day-to-day operations and report to the Sr. Operations Manager.
• Oversee TaskUs client relationships and provide updates in business reviews.
• Scale operations, drive performance management and support employee retention.
• Coordinate with team leads to ensure staff have required skills and resources.

Skills

Client management

Team leadership

Call center experience

Education

Bachelors in Business Administration

Job description

TaskUs is seeking an Operations Manager for AI Data Collections in the New Braunfels-San Antonio area. You will lead daily operations, manage client relationships, and drive efficiency while maintaining a strong safety and quality focus.

The role requires experience in call center environments, plus collaboration with cross-functional teams to meet KPIs and client expectations. Occasional travel to multiple client sites may be required.