Service Delivery Leader

Mytech Partners; San Antonio (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

12 days vacation in first year

Medical, Dental, Vision insurance

401k with company match

Profit Sharing

Professional Development Plan

Job summary

Mytech Partners is seeking a Service Manager in San Antonio, TX to lead a team of service professionals, drive client satisfaction, and ensure operational excellence. The role requires managing service delivery, HR functions, and budget adherence while upholding company standards.

Responsibilities include coaching, staffing, performance reviews, and process improvement to achieve strong CSAT and utilization metrics.

Qualifications

• Proven leadership and team development abilities.
• Strong communication with clients and internal teams.
• Experience managing service delivery against SLAs and budgets.

Responsibilities

• Lead and develop a service team to deliver exceptional client service.
• Oversee service delivery performance and adherence to processes and standards.
• Ensure profitability, resource planning, and HR functions.
• Monitor SLA targets, quality metrics, and CSAT scores.
• Provide coaching, training, and professional growth for staff.
• Manage payroll, PTO, hiring, onboarding, and terminations.

Skills

Leadership

Communication

Customer management

MSP operations understanding

Education

Management Training

Customer Service Training

Leadership Curriculum

ITIL Foundations Certification

Tools

Microsoft 365

ConnectWise

Job description

Mytech Partners is seeking a Service Manager in San Antonio, TX to lead a team of service professionals, drive client satisfaction, and ensure operational excellence. The role requires managing service delivery, HR functions, and budget adherence while upholding company standards.

Responsibilities include coaching, staffing, performance reviews, and process improvement to achieve strong CSAT and utilization metrics.