Operations Lead - Policy, Compliance & Training

West Virginia; West Virginia; On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Critical Vacancy Pay Facility (CVPF)

Annual pay differential after 1 year

Job summary

West Virginia is seeking an Office Operations Associate to act as a critical support link for upper management, training clerical staff and ensuring compliance with legal time frames. You will analyze complex documents, manage sensitive inquiries, and contribute to facility safety through a weekly 12-hour security shift.

Under general supervision, you will handle policy implementation, mentor staff, and coordinate with various departments to maintain accuracy and efficiency in daily operations.

Qualifications

• High school diploma or equivalent.
• Two years of full-time or equivalent part-time paid experience performing routine office work or customer-facing roles.
• College hours, related business school, or vocational training may be substituted through an established formula for the required experience.

Responsibilities

• Analyze high-stakes interstate compact transfer documents and process daily ICOTS reports.
• Operate the NCIC terminal for criminal background checks and enter wanted persons.
• Manage sensitive inquiries and support upper management with policy implementation.
• Provide mentoring and training to clerical staff.
• Fulfill one 12-hour security shift per week.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

West Virginia is seeking an Office Operations Associate to act as a critical support link for upper management, training clerical staff and ensuring compliance with legal time frames. You will analyze complex documents, manage sensitive inquiries, and contribute to facility safety through a weekly 12-hour security shift.

Under general supervision, you will handle policy implementation, mentor staff, and coordinate with various departments to maintain accuracy and efficiency in daily operations.