Operations Lead, NYC/LI (Remote-First + Equity)

skape Industries LLC; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Ground Floor Equity

Unlimited PTO

$1,000/year conference and learning budget

Job summary

skape Industries LLC is seeking an Operations Lead to manage our marketplace operations in the NYC/Long Island area. You'll recruit and onboard landscaping professionals, ensure high service quality, and handle customer escalations swiftly.

This role is ideal for someone with 3+ years in operations or logistics who thrives in a fast-paced startup environment. Join us to make a significant impact in a massive industry with a remote-first culture and generous perks.

Qualifications

• 3+ years in operations, logistics, or marketplace operations.
• Experience managing a network of independent contractors.
• Comfort with ambiguity and building processes from scratch.

Responsibilities

• Recruit and onboard landscaping professionals in the NYC/Long Island market.
• Manage quality assurance processes including service audits.
• Handle customer escalations and resolve service issues.

Skills

Operations Management

Logistics

Interpersonal Skills

Problem Solving

Building Processes

Job description

skape Industries LLC is seeking an Operations Lead to manage our marketplace operations in the NYC/Long Island area. You'll recruit and onboard landscaping professionals, ensure high service quality, and handle customer escalations swiftly.

This role is ideal for someone with 3+ years in operations or logistics who thrives in a fast-paced startup environment. Join us to make a significant impact in a massive industry with a remote-first culture and generous perks.