Operations Lead — Northeast

Skape Industries LLC; Columbia (SC); Híbrido; USD 90 000 - 135 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first culture

Unlimited PTO

$1,000/year conference and learning预算

Early-stage equity

Resumo da oferta

Skape is building the Uber of landscaping, connecting homeowners with top-rated landscapers. The Operations Lead will own the on-the-ground flow from Book to lawn perfection, bridging software and field work in a fast-growing startup.

Based in NYC/Long Island, you’ll recruit and onboard professionals, enforce quality standards, manage escalations, and craft the playbook for future markets. Leadership-ready with field-services or logistics experience is ideal.

Qualificações

• 3+ years in operations, logistics, or marketplace operations.
• Based in or willing to relocate to the NYC/Long Island area.
• Experience managing a network of independent contractors or service providers.
• Comfort with ambiguity and building processes from scratch in a fast-paced startup environment.

Responsabilidades

• Recruit, vet, and onboard landscaping professionals in the NYC/Long Island market.
• Build and manage quality assurance processes including service audits and provider ratings.
• Handle customer escalations and resolve service issues with urgency and empathy.
• Develop and optimize operational processes for scheduling, routing, and job matching.
• Build relationships with local landscaping businesses and independent contractors.
• Track operational KPIs (fill rate, response time, NPS, provider churn) and report to leadership.
• Create training materials and onboarding programs for new landscapers joining the platform.
• Document everything so we can replicate the playbook for market expansion.

Conhecimentos

Operations leadership

Vendor management

Process design

Scheduling & routing

Client/customer focus

Ferramentas

CRM tools

Scheduling software

Ops management platforms

Descrição da oferta de emprego

Skape is building the Uber of landscaping — a platform that instantly connects homeowners with top-rated landscaping professionals. We're transforming a $130 billion industry that's still run on phone calls, cash payments, and word-of-mouth referrals.

Founded by a Navy veteran and Columbia CS grad, Skape is a venture-backed startup based in New York. We're live, growing fast, and backed by investors who believe the home services industry is ready for a technology-first approach.

About the Role

The Operations Lead is the boots on the ground — the person who makes our marketplace actually work in the real world. You'll own everything that happens between a homeowner pressing "Book" and their lawn looking perfect. This is where software meets the physical world, and it's one of the most critical roles at Skape.

Based in the NYC/Long Island area, you'll be our local expert. You'll recruit and onboard top landscaping professionals, ensure consistent service quality, handle escalations, and build the operational playbook that we'll replicate as we expand to new markets.

This role is perfect for someone who's operated in the field before — whether in logistics, field services, or marketplace operations — and wants to build something from the ground up at an early‑stage company.

What You'll Do

• Recruit, vet, and onboard landscaping professionals in the NYC/Long Island market
• Build and manage quality assurance processes including service audits, customer feedback loops, and provider ratings
• Handle customer escalations and resolve service issues with urgency and empathy
• Develop and optimize operational processes for scheduling, routing, and job matching
• Build relationships with local landscaping businesses and independent contractors
• Track operational KPIs (fill rate, response time, NPS, provider churn) and report to leadership
• Create training materials and onboarding programs for new landscapers joining the platform
• Serve as the template for market expansion — document everything so we can replicate your playbook

What We're Looking For

Required

• 3+ years in operations, logistics, or marketplace operations — ideally in home services or field services
• Based in or willing to relocate to the NYC/Long Island area
• Experience managing a network of independent contractors or service providers
• Strong interpersonal skills — you can build trust with a 60-year-old landscaper and a 25-year-old homeowner equally
• Comfort with ambiguity and building processes from scratch in a fast‑paced startup environment
• Valid driver's license and willingness to be in the field regularly

Nice to Have

• Experience at a marketplace company (Uber, Handy, Thumbtack, TaskRabbit, etc.)
• Knowledge of the landscaping or home services industry
• Bilingual English/Spanish is a major plus given our provider demographics
• Experience with CRM tools, scheduling software, or operations management platforms

Why Skape?

We're a small team with big ambitions — your work will be visible and impactful from day one

Early‑stage equity — you're not employee #10,000, you're helping build the foundation

Remote‑first culture — work from anywhere, async by default, results over hours

Direct impact on a $130B industry that hasn't been disrupted yet

Work with a founder who's been in the trenches — Navy veteran, Columbia CS, led engineering at a Fortune 50 company

Ground Floor Equity

Build What Matters

Grow With Us

Unlimited PTO — we trust you to manage your time

$1,000/year conference and learning budget