Operations Lead - Federal IT & Multisite Delivery

ASM Research, An Accenture Federal Services Company; Hartford (CT); Hybrid; USD 71,000 - 154,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager – DDLC Support to lead day-to-day delivery operations across multiple workstreams and performance locations. You will plan, direct, and coordinate activities to meet SLAs, budgets, and quality targets while partnering with IT, logistics, security, and facilities.

The role requires 8+ years in IT/ops management, a PMP or PgMP, and a current US security clearance.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 8+ years of IT/operations project management across multi-site or dispersed workforce.
• Experience managing Federal government contracts or large enterprise programs.
• Experience managing subcontractors and vendor relationships.
• Active PMP or PgMP certification.
• Strong leadership and stakeholder management.
• Current secret security clearance and US residence.

Responsibilities

• Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
• Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and SLAs.
• Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.
• Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
• Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
• Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks.
• Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.
• Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
• Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement.
• Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews.

Skills

PMP/PgMP certification

Security clearance

Leadership

Project management

Vendor management

Stakeholder management

Education

Bachelor's degree in Business/IT/Operations Management or equivalent

Job description

ASM Research, An Accenture Federal Services Company is seeking an Operations Manager – DDLC Support to lead day-to-day delivery operations across multiple workstreams and performance locations. You will plan, direct, and coordinate activities to meet SLAs, budgets, and quality targets while partnering with IT, logistics, security, and facilities.

The role requires 8+ years in IT/ops management, a PMP or PgMP, and a current US security clearance.