Senior Ops Manager, Federal Programs & Multi-Site Delivery

ASM Research, An Accenture Federal Services Company

Santa Fe (NM)

On-site

USD 71,000 - 154,000

Full time

14 days+

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Job summary

ASM Research, An Accenture Federal Services Company, seeks an Operations Manager for DDLC Support to lead day-to-day delivery operations across multiple workstreams and locations, ensuring on-time and on-budget performance. The role coordinates IT, logistics, security, and other teams to optimize processes and drive continuous improvement.

The ideal candidate has 8+ years of experience managing IT/operations programs, a PMP or PgMP, and a current secret clearance.

Qualifications

Bachelor’s degree in Business, Information Technology, Operations Management, or related field, or equivalent relevant experience.
8+ years of relevant IT/operations project/program management experience, multi-site or dispersed workforce.
Experience managing government contracts and large enterprise programs, including budgeting and reporting.
Proven experience managing subcontractors and vendor relationships, including contract oversight.
Active PMP or PgMP certification.
Strong leadership, communication, and stakeholder management skills.
Current secret security clearance and reside in the United States.

Responsibilities

Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and SLAs.
Oversee cost, schedule, and performance baselines for assigned DDLC work, including budgeting, forecasting, reporting, and variance analysis to leadership and the client.
Coordinate with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
Implement standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and delivery frameworks.
Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain logs for leadership and client visibility.
Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability and continuous improvement.
Ensure compliance with corporate policies and governance, including support for audits, inspections, and reviews.