Operations Lead: Parking & Customer Experience

Metropolis Technologies; Jacksonville (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/short term disability

Life insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is seeking a hands-on Operations Leader in Jacksonville, FL to drive staffing, budgeting, and day-to-day park management. You will lead a diverse team, ensure top-tier customer service, and manage revenue, expenses, and vendor needs to optimize profitability.

The role requires driving authority, strong problem-solving, and proficiency with Microsoft Office. A valid driver's license is required for on-site operations and compliance with safety standards.

Qualifications

• Leads and motivates a diverse team to deliver high-quality service.
• Demonstrates commitment to customer satisfaction and continuous improvement.
• Experience developing budgets and reviewing P&L is a plus.
• Able to react quickly and solve problems under pressure.
• Proficient with common office software and internal systems.

Responsibilities

• Lead staffing, training, and supervision to ensure superior customer experience.
• Manage operations to maximize profitability and control costs/budgets.
• Oversee parking, security, and cash controls procedures.

Skills

Leadership

Customer focus

Budgeting / P&L

Problem solving

Communication

Tools

Microsoft Office

Job description

SP+, a Metropolis company, is seeking a hands-on Operations Leader in Jacksonville, FL to drive staffing, budgeting, and day-to-day park management. You will lead a diverse team, ensure top-tier customer service, and manage revenue, expenses, and vendor needs to optimize profitability.

The role requires driving authority, strong problem-solving, and proficiency with Microsoft Office. A valid driver's license is required for on-site operations and compliance with safety standards.