Operations Lead, Auto Glass Replacement (Safety & Growth)

Pilkington North America Inc.; San Jose (CA); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

401k

Medical, dental, vision

Life insurance

Paid holidays

Paid vacations

Education assistance

Job summary

Pilkington North America Inc. is seeking an Operations Manager for its Auto Glass Replacement unit in San Jose, CA. The role supervises 7-9 hourly staff and drives safety, service quality, and profitability within the service center.

You will lead customer engagements, optimize staffing, and ensure compliance with JSOX and QMS while meeting annual financial goals. A dynamic, fast-paced manufacturing environment awaits.

Qualifications

• Strong leadership and communication skills with ability to manage teams.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with inventory control systems and customer focus.

Responsibilities

• Reinforce safety-first mindset and ensure regulatory compliance.
• Engage with customers to meet their needs and drive service quality.
• Develop business with AGRNA focus on Tailgater customers.
• Manage resources to meet sales targets and control costs.
• Oversee staffing, performance reviews, and staff development.

Skills

Leadership

Communication

MS Office

Inventory control

English proficiency

Driver’s license

Education

BS/BA degree

5+ years supervisory experience

7+ years in aftermarket glass replacement

Tools

Microsoft Office

Inventory software

Job description

Pilkington North America Inc. is seeking an Operations Manager for its Auto Glass Replacement unit in San Jose, CA. The role supervises 7-9 hourly staff and drives safety, service quality, and profitability within the service center.

You will lead customer engagements, optimize staffing, and ensure compliance with JSOX and QMS while meeting annual financial goals. A dynamic, fast-paced manufacturing environment awaits.