Operations Manager - Auto Glass Replacement

Default Brand; South Carolina; On-site; USD 67,000 - 83,000; Full time

Job summary

Pilkington North America is seeking an Operations Manager for Auto Glass Replacement at our Portland location. This role leads a team of hourly staff, drives safety, regulatory compliance, and service quality while achieving MOP targets and profitability.

You will partner with customers to understand needs, grow AGRNA business with Tailgater customers, and ensure KPI targets are met through effective staffing and processes.

Qualifications

• Strong leadership, interpersonal, verbal, and written communication skills required.
• Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
• Strong focus on customer while meeting operational objectives.
• Familiarity with computer-based inventory control systems.
• Proficiency in the English language (verbal and written).
• High energy, self-starting individual with ability to balance multiple priorities.
• BS/BA degree and supervisory experience in aftermarket glass replacement industry.

Responsibilities

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, employee engagement, sales, and managing operation profit (MOP).
• Engage with customers to understand needs and develop actions to meet/exceed expectations.
• Support development of new business and grow AGRNA with focus on Tailgater Customers.
• Manage local resources to meet/exceed service center sales and margin targets; optimize costs.
• Focus on retention and development of customers and employees.
• Maintain staffing, hire and train new staff per operating plan; monitor performance and conduct reviews.
• Ensure processes align with JSOX and QMS; propose improvements to Line Manager.
• Manage inventory and assets; ensure KPI targets and provide variance/gap analyses.
• Meet annual operational and financial goals for the Service Center.

Skills

Leadership

Communication

Customer focus

Multitasking

English proficiency

Self-starter

Education

BS/BA degree

Tools

MS Office

Inventory systems

Job description

Operations Manager - Auto Glass Replacement

Job Category: Mfg Operations

Requisition Number: SERVI004546

• Posted : August 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Portland SC
Portland, OR 97218, USA

Description

Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.

Come start your CAREER with Pilkington NSG Group, a power brand and industry leader that trains, develops our team be ready for promotions and growth!

Essential Functions:

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit (“MOP”).
• Continuously engage with customers to understand the needs of the Customer and develop and execute actions to meet and exceed these expectations.
• Support the development of new business as well as grow the number of clients for After glass replacement North America (“AGRNA”) with a specific focus on ‘Tailgater’ Customers
• Manage local resources to meet or exceed Service Center sales targets and margin targets as well as manage costs to optimize efficiency.
• Focus on the retention and development of Customers and Employees.
• Maintain staffing requirements, hire, and train new staff in line with the annually approved operating plan or agreed exceptions to this plan.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Ensure current business processes are delivered in line with the Japan Sarbanes Oxley (“JSOX”) and Quality Management system (“QMS”) and propose changes for improvement to Line Manager.
• Ensure inventory is managed in line with Business and JSOX procedures and guidelines.
• Manage their respective teams to ensure KPI's are met and participate in periodic performance reviews and be prepared to provide variance analysis for their Service Center as well as gap closure responses relating to operational and financial measures.
• Meet annual operational and financial goals and objectives for the Service Center.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Other duties as assigned by Manager.

Scope/Dimensions

• Responsible for oversight of the Portland location with 5-7 hourly employees
• Will have Daily, weekly, and monthly interactions with market manager to ensure cost categories are in line with budget.
• Will have full responsibility for inventory and asset control.

Top 3 Competencies Needed for Success in the Role:

• Passion for Excellence – takes personal responsibility and ownership for achieving results and objectives.
• Innovation and Change – open to change and actively interested in new developments, technology, and emerging market trends.
• Influential – simply conveys information and ideas to others, builds report and makes a positive and credible impact.

Qualifications Required:

• Strong leadership, interpersonal, verbal, and written communication skills required.
• Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Strong focus on Customer while meeting operational objectives.
• Familiarity with computer-based inventory control systems.
• Proficiency in the English language (verbal and written)
• High energy, self-starting individual with ability to balance multiple priorities simultaneously.
• BS/BA degree and 3 years supervisory experience or 5+ years’ supervisory experience without degree or significant experience (7+years) with Aftermarket Glass Replacement industry along with demonstrated leadership abilities required.

Qualifications Desired:

• Previous Pilkington North America or glass industry experience.

Other Requirements:

• Must Have valid driver’s license.
• Must have and maintain acceptable MVR (Motor vehicle report) as defined by safety requirements.

Salary Range: $66,636.00 - 83,298.00 - dependng on experience

Core Hours: Monday-Friday 8am-5pm

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

The Salary Range posted represents Pilkington North America’s good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.

Customer Centric

Advanced

Initiative

Advanced

Safety & Quality focus

Advanced

Advanced

Behaviors

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Leader

: Inspires teammates to follow them

Team Player

: Works well as a member of a group

Licenses & Certifications

Valid Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.