Service Delivery Ops Lead — Auto Glass

Default Brand; Fairfax (SC); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacations

Education assistance

Job summary

NSG Group/Pilkington is seeking an Operations Manager to oversee Fairfax, SC, and Springfield, VA operations. The role focuses on delivering glass products safely, on time, and in excellent condition, while optimizing labor, inventory, and process adherence across the site.

The position requires extensive distribution/logistics experience, strong leadership, and proficiency with SAP and MS Office. On-site role with a comprehensive benefits package and growth opportunities within the

Qualifications

• BS/BA degree and 5+ years supervisory experience or 10+ years’ supervisory experience without degree.
• Strong leadership, interpersonal, verbal, and written communication skills.
• Familiarity with SAP and MS Office applications.

Responsibilities

• Lead all day-to-day warehouse and delivery operations to ensure on-time, accurate, high-quality service.
• Drive safety-first culture and ensure compliance with safety protocols and quality management systems.
• Optimize labor deployment, inventory flow, and warehouse layout for efficiency and waste reduction.
• Ensure 48 Critical Success Processes are executed consistently and to standard.
• Hire, train, and develop staff; conduct performance reviews and gap closure actions.

Skills

Leadership

Verbal communication

Written communication

Interpersonal skills

Project management

Time management

Education

BS/BA degree

Tools

SAP

Microsoft Office

Job description

NSG Group/Pilkington is seeking an Operations Manager to oversee Fairfax, SC, and Springfield, VA operations. The role focuses on delivering glass products safely, on time, and in excellent condition, while optimizing labor, inventory, and process adherence across the site.

The position requires extensive distribution/logistics experience, strong leadership, and proficiency with SAP and MS Office. On-site role with a comprehensive benefits package and growth opportunities within the