Operations Manager - Auto Glass Replacement

Pilkington North America Inc.; San Jose (CA); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

401k

Medical, dental, vision

Life insurance

Paid holidays

Paid vacations

Education assistance

Job summary

Pilkington North America Inc. is seeking an Operations Manager for its Auto Glass Replacement unit in San Jose, CA. The role supervises 7-9 hourly staff and drives safety, service quality, and profitability within the service center.

You will lead customer engagements, optimize staffing, and ensure compliance with JSOX and QMS while meeting annual financial goals. A dynamic, fast-paced manufacturing environment awaits.

Qualifications

• Strong leadership and communication skills with ability to manage teams.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with inventory control systems and customer focus.

Responsibilities

• Reinforce safety-first mindset and ensure regulatory compliance.
• Engage with customers to meet their needs and drive service quality.
• Develop business with AGRNA focus on Tailgater customers.
• Manage resources to meet sales targets and control costs.
• Oversee staffing, performance reviews, and staff development.

Skills

Leadership

Communication

MS Office

Inventory control

English proficiency

Driver’s license

Education

BS/BA degree

5+ years supervisory experience

7+ years in aftermarket glass replacement

Tools

Microsoft Office

Inventory software

Job description

Operations Manager - Auto Glass Replacement

Job Category: Mfg Operations

Requisition Number: SERVI004653

• Posted: September 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

San Jose SC
San Jose, CA 95131, USA

Description

Essential Functions:

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit ("MOP").
• Continuously engage with customers to understand the needs of the Customer and develop and execute actions to meet and exceed these expectations.
• Support the development of new business as well as grow the number of clients for After glass replacement North America ("AGRNA") with a specific focus on ‘Tailgater’ Customers
• Manage local resources to meet or exceed Service Center sales targets and margin targets as well as manage costs to optimize efficiency.
• Focus on the retention and development of Customers and Employees.
• Maintain staffing requirements, hire, and train new staff in line with the annually approved operating plan or agreed exceptions to this plan.
• Monitor staff performance, oversee employee goals and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Ensure current business processes are delivered in line with the Japan Sarbanes Oxley ("JSOX") and Quality Management system ("QMS") and propose changes for improvement to Line Manager.
• Ensure inventory is managed in line with Business and JSOX procedures and guidelines.
• Manage their respective teams to ensure KPI's are met and participate in periodic performance reviews and be prepared to provide variance analysis for their Service Center as well as gap closure responses relating to operational and financial measures.
• Meet annual operational and financial goals and objectives for the Service Center.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Other duties as assigned by Manager.

Scope/Dimensions

• Responsible for oversight of the San Jose location with 7-9 hourly employees
• Will have Daily, weekly, and monthly interactions with market manager to ensure cost categories are in line with budget.
• Will have full responsibility for inventory and asset control.

Top 3 Competencies Needed for Success in the Role:

• Passion for Excellence – takes personal responsibility and ownership for achieving results and objectives.
• Innovation and Change – open to change and actively interested in new developments, technology, and emerging market trends.
• Influential – simply conveys information and ideas to others, builds report and makes a positive and credible impact.

Qualifications Required:

• Strong leadership, interpersonal, verbal, and written communication skills required.
• Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Strong focus on Customer while meeting operational objectives.
• Familiarity with computer-based inventory control systems.
• Proficiency in the English language (verbal and written)
• High energy, self-starting individual with ability to balance multiple priorities simultaneously.
• BS/BA degree and 3 years supervisory experience or 5+ years’ supervisory experience without degree or significant experience (7+years) with Aftermarket Glass Replacement industry along with demonstrated leadership abilities required.

Qualifications Desired:

• Previous Pilkington North America or glass industry experience.

Other Requirements:

• Must Have valid driver’s license.
• Must have and maintain acceptable MVR (Motor vehicle report) as defined by safety requirements.
• The position also requires the ability to frequently lift and carry objects weighing up to 20 pounds and occasionally lift items over 50 pounds. There will be daily exposure to warehousing environment including noise, dust, and climate changes. A successful candidate must be physically capable of performing these tasks safely and consistently in a manufacturing setting.

Salary Range: $66,636.00 – 83,298.00

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

The Salary Range posted represents Pilkington North America’s good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.