Operations Lead – Auto Glass Service Center

Default Brand; South Carolina; On-site; USD 67,000 - 83,000; Full time

Job summary

Pilkington North America is seeking an Operations Manager for Auto Glass Replacement at our Portland location. This role leads a team of hourly staff, drives safety, regulatory compliance, and service quality while achieving MOP targets and profitability.

You will partner with customers to understand needs, grow AGRNA business with Tailgater customers, and ensure KPI targets are met through effective staffing and processes.

Qualifications

• Strong leadership, interpersonal, verbal, and written communication skills required.
• Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
• Strong focus on customer while meeting operational objectives.
• Familiarity with computer-based inventory control systems.
• Proficiency in the English language (verbal and written).
• High energy, self-starting individual with ability to balance multiple priorities.
• BS/BA degree and supervisory experience in aftermarket glass replacement industry.

Responsibilities

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, employee engagement, sales, and managing operation profit (MOP).
• Engage with customers to understand needs and develop actions to meet/exceed expectations.
• Support development of new business and grow AGRNA with focus on Tailgater Customers.
• Manage local resources to meet/exceed service center sales and margin targets; optimize costs.
• Focus on retention and development of customers and employees.
• Maintain staffing, hire and train new staff per operating plan; monitor performance and conduct reviews.
• Ensure processes align with JSOX and QMS; propose improvements to Line Manager.
• Manage inventory and assets; ensure KPI targets and provide variance/gap analyses.
• Meet annual operational and financial goals for the Service Center.

Skills

Leadership

Communication

Customer focus

Multitasking

English proficiency

Self-starter

Education

BS/BA degree

Tools

MS Office

Inventory systems

Job description

Pilkington North America is seeking an Operations Manager for Auto Glass Replacement at our Portland location. This role leads a team of hourly staff, drives safety, regulatory compliance, and service quality while achieving MOP targets and profitability.

You will partner with customers to understand needs, grow AGRNA business with Tailgater customers, and ensure KPI targets are met through effective staffing and processes.