Operations Manager - Auto Glass Replacement

Pilkington North America Inc.; Livonia (MI); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Education assistance

Job summary

Pilkington North America Inc. in Livonia is seeking an Operations Manager for Auto Glass Replacement to lead the local service center, drive safety, quality, and profitability, and manage a team of 8 hourly staff.

You will collaborate with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance to meet sales targets, optimize costs, and grow customer relationships, including Tailgater accounts. Strong leadership and ERP proficiency are essential.

Qualifications

• BS/BA degree required; 3 years supervisory experience or 5+ years supervisory experience without degree, or 7+ years in aftermarket glass replacement with leadership shown.
• Strong leadership, interpersonal, verbal and written communication skills.
• Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
• Familiarity with computer-based inventory control systems and SAP or similar ERP.

Responsibilities

• Lead and manage the Service Center operations to meet sales targets and margin goals.
• Develop staffing plans, hire and train staff in line with operating plan.
• Monitor performance, conduct appraisals, and drive performance improvements.
• Ensure compliance with JSOX, QMS, and company standards.

Skills

Leadership

Communication

MS Office

Customer focus

Multitasking

Education

BS/BA degree

Tools

SAP

Inventory control systems

Job description

Operations Manager - Auto Glass Replacement

Job Category : Mfg Operations

Requisition Number : OPERA004669

• Posted : September 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

The SDM has the responsibility of delivering the Operational aspects of their local Service Center as well as maintaining and acquiring Customers within a Customer focused environment. Working through their team and in collaboration with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance, the SDM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction. To accomplish this, they:

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and Managing Operation profit (“MOP”).
• Continuously engage with customers to understand the needs of the Customer and develop and execute actions to meet and exceed these expectations.
• Support the development of new business as well as grow the number of clients for After glass replacement North America (“AGRNA”) with a specific focus on ‘Tailgater’ Customers
• Manage local resources to meet or exceed Service Center sales targets and margin targets as well as manage costs to optimize efficiency.
• Focus on the retention and development of Customers and Employees.
• Maintain staffing requirements, hire, and train new staff in line with the annually approved operating plan or agreed exceptions to this plan.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Ensure current business processes are delivered in line with the Japan Sarbanes Oxley (“JSOX”) and Quality Management system (“QMS”) and propose changes for improvement to Line Manager.
• Ensure inventory is managed in line with Business and JSOX procedures and guidelines.
• Manage their respective teams to ensure KPI's are met and participate in periodic performance reviews and be prepared to provide variance analysis for their Service Centers as well as gap closure responses relating to operational and financial measures.
• Meet annual operational and financial goals and objectives for the Service Center.
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles.
• Other duties as assigned by Manager.

Scope/Dimensions:

• Responsible for oversight of the Livonia location with 8 hourly employees
• Will have Daily, weekly, and monthly interactions with market manager to ensure cost categories are in line with budget.
• Will have full responsibility for inventory and asset control.

Top 3 Competencies Needed for Success in the Role:

• Passion for Excellence – takes personal responsibility and ownership for achieving results and objectives.
• Innovation and Change – open to change and actively interested in new developments, technology, and emerging market trends.
• Influential – simply conveys information and ideas to others, builds report and makes a positive and credible impact.

Qualifications Required:

• Strong leadership, interpersonal, verbal, and written communication skills required.
• Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Strong focus on Customer while meeting operational objectives.
• Familiarity with computer-based inventory control systems.
• Proficiency in the English language (verbal and written)
• High energy, self-starting individual with ability to balance multiple priorities simultaneously.
• BS/BA degree and 3 years supervisory experience or 5+ years’ supervisory experience without degree or significant experience (7+years) with Aftermarket Glass Replacement industry along with demonstrated leadership abilities required.

Qualifications Desired:

• Previous Pilkington North America or glass industry experience.
• SAP or similar experience

Other Requirements:

• Without assistance, must be able to lift up to 70 pounds.
• Ability to operate a forklift, order picker, and basic hand tools.
• Must Have valid driver’s license.
• Must have and maintain acceptable MVR (Motor vehicle report) as defined by safety requirements.

Salary Range: $70-75k

____________________________________________

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

The Salary Range posted represents Pilkington North America’s good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.

Leader

Inspires teammates to follow them

Dedicated

Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.