Operations Experience Leader

The Home Depot; Williston (VT); On-site; USD 52,000 - 75,000; Full time

Job summary

The Home Depot in Williston, VT is seeking an Operations Experience Manager to lead the Order Fulfillment team, ensuring best practices for picking, staging, and loading with top‑notch service. You will drive inbound freight processes, audit receiving SOPs, and implement shrink action plans as part of the store leadership team.

Ideal candidates have 1+ year of leadership and 1 year in retail operations, with a high school diploma.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• Preferred: 1 year leadership experience, preferably big box retail.

Responsibilities

• 30% - Customer Service / Experience: champion the GET culture, coach on sales floor, direct receiving and order fulfillment to meet SLAs.
• 30% - People: assist with recruitment, staffing, training, and performance management.
• 15% - Safety: enforce hazmat and safety SOPs, correct unsafe conditions, ensure PPE use.
• 25% - Shared Manager on Duty: lead opening/closing, align team, verify safety checks, action merchandising plan.

Skills

Leadership

Retail operations

Customer service

Safety compliance

Time management

Education

High school diploma or GED

Job description

The Home Depot in Williston, VT is seeking an Operations Experience Manager to lead the Order Fulfillment team, ensuring best practices for picking, staging, and loading with top‑notch service. You will drive inbound freight processes, audit receiving SOPs, and implement shrink action plans as part of the store leadership team.

Ideal candidates have 1+ year of leadership and 1 year in retail operations, with a high school diploma.