Operations Director - Lead & Grow Leaders (Flexible Schedule)

Workstream; Goose Creek (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and sick leave

Medical insurance

Paid leadership training and developm­

Job summary

Chick-fil-A is seeking an Operations Director to guide a high-performing store team and uphold exceptional standards. The role focuses on operational execution, staff development, and profitable performance while maintaining a customer-centric environment.

The position targets leaders aiming to own stores or pursue long-term growth within the Chick-fil-A network. It requires adaptability, strong leadership, and the ability to run a 45-hour week with evening shifts.

Qualifications

• Requires leadership experience and strong people development skills.
• Excellent communication and problem-solving abilities.
• Experience managing teams in fast-paced environments is preferred.

Responsibilities

• Ensure training and standards are taught and maintained (98% Deloitte).
• Lead weekly Team Leader meetings to discuss performance and needs.
• Maintain store condition through equipment and facilities upkeep.
• Balance labor and costs to protect profitability and IPO metrics.
• Maintain high customer experience scores (CEM).
• Collaborate with HR to interview and hire top talent.
• Coach and develop Team Members and Team Leaders.
• Build talent pipelines and develop leaders.
• Provide constructive performance feedback and foster team culture.

Skills

Leadership experience

People development

Communication

Problem solving

Team management

Strategic thinking

Time management

Customer service

Education

Bachelor's degree

Job description

Chick-fil-A is seeking an Operations Director to guide a high-performing store team and uphold exceptional standards. The role focuses on operational execution, staff development, and profitable performance while maintaining a customer-centric environment.

The position targets leaders aiming to own stores or pursue long-term growth within the Chick-fil-A network. It requires adaptability, strong leadership, and the ability to run a 45-hour week with evening shifts.