Director of Operations & Team Development

Chick-fil-A; Fayetteville (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sick time

Excellent career advancement

Scholarship opportunities

Employee Assistance Program

Medical/Dental/Vision Insurance

Voluntary life insurance

401(k) employer match

Free meal benefits

Closed on Sundays

Job summary

COR Restaurant Services, LLC is hiring a Director to oversee a defined area of the Chick-fil-A operation, driving operational excellence and a positive work culture. You will coach Team Members and Team Leaders, set staffing levels with Interim Managers, and ensure execution of brand standards and promotions.

We value strong leadership, exceptional communication, and a proactive approach to achieving strategic monthly and quarterly goals while maintaining safety and sanitation standards.

Qualifications

• Experience as a leader in customer service and/or production environments.
• Ability to lead in fast-paced environments as part of a team.
• Excellent coaching, communication, and relationship-building skills.
• Strong work ethic and positive attitude.
• Ability to develop Team Members and Team Leaders’ leadership skills.

Responsibilities

• Oversee and be responsible for a defined area of the business.
• Demonstrate knowledge of operational policies and procedures.
• Demonstrate knowledge of the brand, products, and promotions.
• Collaborate with Interim Managers to ensure appropriate daily staffing levels.
• Provide direction, feedback, and develop a high-performing team.
• Drive strategic monthly and quarterly objectives to achieve results.
• Maintain positive relationships and treat all employees with respect.
• Follow sanitation and safety procedures.

Skills

Leadership

Team development

Customer service

Communication

Operational excellence

Job description

Overview

At Chick-fil-A®, we are seeking developed Director level

leaders to support the business. Directors will oversee Team Members and Team

Leaders in the development of the business and in the continual pursuit of

“Operational Excellence” while creating a positive work culture. Directors are

tasked with ensuring we are meeting and exceeding our high goals and standards

and will be entrusted with a specific area of the business. Perks of being a

Director include flexible hours, competitive pay, and a positive atmosphere!

This location is a Chick-fil-A, Inc.-operated location. Team Members at this

location are employed by COR Restaurant Services, LLC, a wholly owned

subsidiary of Chick-fil-A, Inc.

Responsibilities

• Oversee and be responsible for a defined area of the business.
• Exhibit knowledge of operational policies and procedures.
• Demonstrate knowledge of the brand, products, and promotions.
• Works with Interim Managers to ensure appropriate daily and restaurant staffing levels.
• Must be an excellent coach, communicator, and team builder.
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Follow sanitation and safety procedures.
• Maintain consistent attendance and punctuality.

Requirements

• Able to create strong repeatable systems that ensure “Operational Excellence”.
• Ability to build and develop Team members’ and Team Leaders’ leadership skills.
• Ability to handle multiple tasks at once.
• Able to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Experience as a leader in the customer service and/or production environment.
• Proven ability to lead in quick paced environments as part of a team.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
• Free meal benefits based on scheduled hours Closed on Sundays

This job posting is for an opportunity with COR Restaurant Services, LLC (“COR

Services”), a wholly owned subsidiary of Chick-fil-A, Inc. COR Services is an

equal opportunity employer and does not discriminate in employment decisions

based upon any status, classification, or factor protected by federal, state,

or local law. COR Services will make reasonable accommodation(s) for qualified

individuals with a disability and for sincerely held religious beliefs in

accordance with all legal requirements. Any applicant requiring a reasonable

accommodation should contact the hiring manager.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.