Executive Director

Chick-fil-A; Lakeland (FL); On-site; USD 70,000 - 120,000; Full time

Job summary

Chick-fil-A in Lakeland, Florida is seeking an Executive Director to oversee the overall growth of restaurant operations. This role involves fostering a culture of excellence and continuous development within the team, focusing on both breakfast and lunch operations. The ideal candidate will demonstrate leadership skills, a passion for operational standards, and an ability to align with company values. This position offers an opportunity for significant professional growth in a supportive team environment.

Qualifications

• Must be 18 years or older with relevant Chick-fil-A leadership experience.

Responsibilities

• Oversees all restaurant operations focusing on breakfast and lunch.
• Develops a culture of growth-minded team members.
• Creates a culture of product knowledge and stewardship.
• Maintains vision alignment with Operator and Director team.
• Supports Marketing and Talent Directors in initiatives.
• Executes leadership and people development for the team.
• Displays ownership over their daypart and its results.
• Implements systems for operational innovation.
• Oversees disciplinary actions and accountability.
• Submits monthly business goals to drive performance.

Job description

Positional Overview

An Executive Director oversees and demonstrates ownership for the overall growth and continuous development of each operational line of business (Quality, Food Safety, Hospitality, and Drive-Thru). They ensure Operational Excellence and that we are executing on all tenants of the Winning Hearts Every Day strategy.

General Duties & Responsibilities

• Oversees all restaurant operations (AM focus: breakfast & lunch. PM focus: afternoon and dinner.)
• Develops a culture of growth-minded team members & leaders, primarily serving as coach to respective Coordinators
• Creates a culture of product knowledge, stewardship, excitement, and generosity
• Maintains vision alignment with Operator and Director team
• Collaborates, partners, & supports the Marketing and Talent Directors in their department initiatives
• Executes leadership and people development for full team
• Displays high sense of ownership over their daypart and its results, accountability over our systems, and passion about high standards
• Creates, leads, and implements systems that are the standard for operational innovation and a high performance team
• Oversees disciplinary actions and accountability through point systems
• Submits monthly business goals meant to drive performance in the business and stimulate growth

Must be 18 years or older with relevant Chick-fil-A leadership experience.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Shepherd Rd. is locally owned and operated by independent, franchisee Operator Kara Kirkland. This location does business under the entity Kirkland Ventures, LLC.