Director of Operations: Build Systems & Develop Leaders

Workstream; Prosper (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Chick-fil-A is seeking an experienced Director of Operations to own the restaurant’s daily performance and drive high-level results. You will lead front-of-house and back-of-house operations, develop leaders, and ensure systems and standards deliver consistent guest experiences.

The role requires building teams, coaching leaders, and sustaining results across days, evenings, and Saturdays. This is a full-time, in-person leadership role where you will partner with the General Manager to set

Qualifications

• 3+ years of Chick-fil-A experience required.
• Proven leadership experience within Chick-fil-A.
• Strong understanding of Chick-fil-A operations and standards.
• Demonstrated ability to lead and develop others.
• Experience owning measurable operational results.
• Strong communication, problem-solving, and follow-through.
• Flexible availability based on business needs, including Saturdays.

Responsibilities

• Lead day-to-day execution across Front of House and Back of House.
• Drive Chick-fil-A standards for speed, accuracy, hospitality, quality, cleanliness, and food safety.
• Lead, coach, and hold the restaurant leadership team accountable.
• Own labor and productivity while protecting the guest experience.
• Use operational results to identify problems and build sustainable solutions.
• Strengthen systems so execution remains consistent across shifts and dayparts.
• Develop leadership depth to avoid dependency on a single person.
• Identify and prepare high-potential leaders for greater responsibility.
• Partner with the General Manager to set priorities and move the business forward.
• Help ensure operation remains strong when the General Manager is not in the building.

Skills

Chick-fil-A experience

Leadership

Operations leadership

Strategic thinking

People development

Job description

Chick-fil-A is seeking an experienced Director of Operations to own the restaurant’s daily performance and drive high-level results. You will lead front-of-house and back-of-house operations, develop leaders, and ensure systems and standards deliver consistent guest experiences.

The role requires building teams, coaching leaders, and sustaining results across days, evenings, and Saturdays. This is a full-time, in-person leadership role where you will partner with the General Manager to set