Operations Director

Workstream; Goose Creek (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation and sick leave

Medical insurance

Paid leadership training and developm­

Job summary

Chick-fil-A is seeking an Operations Director to guide a high-performing store team and uphold exceptional standards. The role focuses on operational execution, staff development, and profitable performance while maintaining a customer-centric environment.

The position targets leaders aiming to own stores or pursue long-term growth within the Chick-fil-A network. It requires adaptability, strong leadership, and the ability to run a 45-hour week with evening shifts.

Qualifications

• Requires leadership experience and strong people development skills.
• Excellent communication and problem-solving abilities.
• Experience managing teams in fast-paced environments is preferred.

Responsibilities

• Ensure training and standards are taught and maintained (98% Deloitte).
• Lead weekly Team Leader meetings to discuss performance and needs.
• Maintain store condition through equipment and facilities upkeep.
• Balance labor and costs to protect profitability and IPO metrics.
• Maintain high customer experience scores (CEM).
• Collaborate with HR to interview and hire top talent.
• Coach and develop Team Members and Team Leaders.
• Build talent pipelines and develop leaders.
• Provide constructive performance feedback and foster team culture.

Skills

Leadership experience

People development

Communication

Problem solving

Team management

Strategic thinking

Time management

Customer service

Education

Bachelor's degree

Job description

Do you want to elevate your professional and personal growth?

Chick-fil-A Summerville and Chick-fil-A Goose Creek's Elevate Leadership Development Program evolved from Operator Chris Walker's passion for developing leaders and guiding people to get "wherever it is they want to go in life." A teacher at heart with nearly 25 years of entrepreneurial success, Chris has honed the art of building leaders and equipping them with sharpened acumen for positive influence, innovation, and balanced business practices.

By empowering leaders and allowing them to oversee and "own" dynamic business experiences, they are able to craft personalized, unique stories showing real responsibility. Likened to a learning laboratory, this $24 million restaurant organization is the perfect setting to accelerate growth, solve real-world leadership challenges, and create transferable skills for any industry. This proven apprenticeship model has resulted in the launch of eight Chick-fil-A Franchisees (Owner/Operators), four Chick-fil-A Corporate Staff members, and countless entrepreneurial/advanced career opportunities beyond our brand.

As a director in our stores, you will be working with one of the top leadership teams in the company. We have been honored with awards for sales growth, profitability, guest experience, quality, and expense management strategies. We remain outliers in the company by focusing on innovation, recruiting high-performing leaders, and upholding uncompromising standards.

Position Overview

The Operations Director is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many who are attracted to this position desire to become a Chick-fil-A Owner/Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a high-performing business and team. The Operations Director position is the first step into management within our organization.

Qualifications

• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• Set goals and motivate a team towards achieving those goals
• Proven ability to recognize strengths and passions in others
• Desire to develop people of all ages and skill levels
• Ability to work in a fast-paced, high volume environment
• Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
• Dedicated to customer service
• Proven leadership skills
• Desire to grow and be developed as an individual
• Strong business acumen
• Demonstrated ability to manage multiple projects and prioritize time
• Proven ability to drive an area of business and achieve significant results with minimal supervision
• Computer proficiency including email, Microsoft Suite applications, and data analysis reports
• Additional Information: This role requires a one year minimum commitment to working evenings for the 2-11pm shift. This experience prepares an individual for a potential daytime position in the future. This position is based on a 45-hour work week

Responsibilities

• Ensure proper Chick-fil-A training and standards are taught and maintained resulting in 98% or above in Deloitte evaluations and a 1 in Ecosure evaluations
• Lead weekly Team Leader meetings to discuss performance metrics, develop leaders, and communicate relevant business needs and information
• Keep store in like-new condition through equipment and facilities maintenance
• Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
• Maintain 82% or above in key Customer Experience Monitor (CEM) categories
• Partner with the Human Resources department to interview and select top talent
• Coach and develop Team Members, Team Leaders, and Person-In-Charge (PIC)
• Build talent pipelines within the team, recognizing and developing individuals with leadership potential
• Provide fair, objective, and constructive performance feedback
• Build team culture and morale

Requirements

• Be at least 18 years of age
• 1-3 years of leadership experience
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-65 lbs on a regular basis
• Have the ability to stand for long periods of time
• Bachelor's degree preferred

Benefits

• Competitive salary
• Paid vacation and sick leave
• Medical insurance
• Paid leadership training and development opportunities
• High emphasis on work-life balance

Chick-fil-A is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, our team gains life experience that goes far beyond serving a great product in a friendly environment. If you are passionate about excellence, growth, and development, please fill out an application below.