Operations Director: Growth & Guest Experience Leader

Chick-fil-A; Bowie (MD); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance contributions

Sundays off (including Christmas and T

Uniform stipend

Free employee meals

Educational scholarship

Professional development

Fun Team environment

Job summary

Chick-fil-A Balk Hill is seeking an Operations Director to lead service departments, drive operational excellence, and mentor restaurant managers in Bowie, MD. The role emphasizes servant leadership, development of leadership teams, growth mindset, and food safety compliance to deliver outstanding guest experiences.

The candidate should have strong communication, analytical skills, and a background in restaurant operations.

Qualifications

• 4 Year Higher Education Degree or beyond preferred.
• 4-5 years of leadership experience leading a large team.
• Experience in both Front of House and Back of House operations of a restaurant.

Responsibilities

• Be a Servant Leader: place others first and lead with trust.
• Be an Organizational Leader: communicate well and adapt priorities.
• Be Growth Minded: develop leaders and grow sales and profitability.
• Ensure Food Safety: uphold Daily Critical evaluations and food safety practices.
• Create a Good Guest Experience: maintain top service standards and hospitality.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Computer skills

Education

Associate degree

ServSafe Certified

Job description

Chick-fil-A Balk Hill is seeking an Operations Director to lead service departments, drive operational excellence, and mentor restaurant managers in Bowie, MD. The role emphasizes servant leadership, development of leadership teams, growth mindset, and food safety compliance to deliver outstanding guest experiences.

The candidate should have strong communication, analytical skills, and a background in restaurant operations.