Operations Director

Chick-fil-A; Cedar Hill (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Employee discounts

Job summary

Chick-fil-A in Cedar Hill seeks an Operations Director to oversee daily restaurant operations, uphold exceptional service, and drive the company’s Create Raving Fans model. You’ll lead the team, manage inventory, and coordinate vendor relationships to ensure a superior guest experience.

The role requires 2+ years in restaurant management, with ServSafe Manager certification expected. A strong operations mindset and people-focused leadership are essential in this nationally recognized brand.

Qualifications

• 2+ years of restaurant management experience.
• Hospitality or food service background is a plus.
• Expected to attain ServSafe Manager Certificate.
• Ability to execute procedures with excellence.

Responsibilities

• Coach, train, and develop team members and build capability.
• Drive organizational effectiveness.
• Initiate and execute marketing activations as needed.
• Analyze all business metrics.
• Motivate staff during demanding service periods.
• Manage restaurant inventory.
• Manage relationships with vendors.
• Managing schedules, vacations, requests for time off.
• Keeping accurate records.
• Recruiting, training and educating staff.
• Reinforces the CORE 4, and Delivering Second Mile Service.

Skills

Team leadership

Operations management

Staff training

Vendor relations

Scheduling

Performance analysis

Education

ServSafe Manager Certificate

Job description

Operations Director - Chick-fil-A

Our Director of Operations role at Cedar Hill is to manage the daily operations of the business. The Director of Operations is expected to be the Ambassador, leader and critical component in ensuring that the restaurant is successful in all aspects of the Create Raving Fans model, providing remarkable service, craveable food, and hospitality throughout each experience in the business. The following responsibilities have been identified in order to more clearly delineate the overall structure within Chick-fil-A that will allow the Director of Operations to fulfill this role:

Key Responsibilities

• Coach, train, and develop team members and build capability
• Drive organizational effectiveness
• Initiate and execute marketing activations as needed
• Analyze all business metrics
• Motivate staff during demanding service periods
• Manage restaurant inventory
• Manage relationships with vendors
• Managing schedules, vacations, requests for time off
• Keeping accurate records
• Recruiting, training and educating staff
• Reinforces the CORE 4, and Delivering Second Mile Service

Requirements

• 2+ years of restaurant management
• Hospitality or food service background is a plus
• Expected to attain ServSafe Manager Certificate
• Ability to execute procedures with excellence

Why Join Us

• Opportunity for teamwork and leadership development
• Positive and people-focused work environment
• Locally owned and operated by franchised Operators who invest in their Team Members and communities
• Competitive pay and benefits package, including paid time off, health insurance, dental insurance, vision insurance, life insurance, and 401k matching
• Employee discounts on delicious Chick-fil-A food

We are not interested in just being another job, we strive to be difference makers at work in our community. We care about your personal and professional goals that drive us to be Consistently Remarkable!

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.