Director of Operations — Team Growth & Guest Experience

Chick-fil-A; Cedar Hill (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Employee discounts

Job summary

Chick-fil-A in Cedar Hill seeks an Operations Director to oversee daily restaurant operations, uphold exceptional service, and drive the company’s Create Raving Fans model. You’ll lead the team, manage inventory, and coordinate vendor relationships to ensure a superior guest experience.

The role requires 2+ years in restaurant management, with ServSafe Manager certification expected. A strong operations mindset and people-focused leadership are essential in this nationally recognized brand.

Qualifications

• 2+ years of restaurant management experience.
• Hospitality or food service background is a plus.
• Expected to attain ServSafe Manager Certificate.
• Ability to execute procedures with excellence.

Responsibilities

• Coach, train, and develop team members and build capability.
• Drive organizational effectiveness.
• Initiate and execute marketing activations as needed.
• Analyze all business metrics.
• Motivate staff during demanding service periods.
• Manage restaurant inventory.
• Manage relationships with vendors.
• Managing schedules, vacations, requests for time off.
• Keeping accurate records.
• Recruiting, training and educating staff.
• Reinforces the CORE 4, and Delivering Second Mile Service.

Skills

Team leadership

Operations management

Staff training

Vendor relations

Scheduling

Performance analysis

Education

ServSafe Manager Certificate

Job description

Chick-fil-A in Cedar Hill seeks an Operations Director to oversee daily restaurant operations, uphold exceptional service, and drive the company’s Create Raving Fans model. You’ll lead the team, manage inventory, and coordinate vendor relationships to ensure a superior guest experience.

The role requires 2+ years in restaurant management, with ServSafe Manager certification expected. A strong operations mindset and people-focused leadership are essential in this nationally recognized brand.