Head of Store Operations & Growth

Chick-fil-A; Advance (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A is seeking an experienced Director of Operations to oversee daily store supervision, resources, stock, staff, and sales management. The role requires strong leadership and customer service focus to ensure excellent dining experiences and strong financial performance across outlets.

The candidate will recruit, train, and manage staff, maintain budgets and records, and drive profitability while upholding safety standards and brand values.

Qualifications

• Commercial awareness.
• Confidence.
• Resourcefulness.
• Organizational skills.
• Teamworking skills.
• Verbal communication skills.
• Numerical skills.
• Excellent IT skills.
• Enthusiasm.
• Executive skills.
• Problem-solving skills.
• Showing initiative.
• Setting a good example.

Responsibilities

• Recruiting and appraising staff.
• Training and supervising staff.
• Managing budgets.
• Maintaining financial and statistical records.
• Dealing with customer complaints and queries.
• Overseeing stock and pricing control.
• Maximizing profitability and productivity.
• Motivating staff to meet sales targets.
• Setting sales targets.
• Ensuring compliance with safety and health regulations.
• Preparing promotional displays and materials.
• Liaising with management.
• Providing opportunities for staff advancements.

Skills

Commercial awareness

Leadership

Resourcefulness

Organizational skills

Teamwork

Verbal communication

Numerical skills

Excellent IT skills

Problem-solving

Initiative

Setting a good example

Job description

Chick-fil-A is seeking an experienced Director of Operations to oversee daily store supervision, resources, stock, staff, and sales management. The role requires strong leadership and customer service focus to ensure excellent dining experiences and strong financial performance across outlets.

The candidate will recruit, train, and manage staff, maintain budgets and records, and drive profitability while upholding safety standards and brand values.