Director of Operations

Chick-fil-A; Bowie (MD); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance contributions

Sundays off (including Christmas and T

Uniform stipend

Free employee meals

Educational scholarship

Professional development

Fun Team environment

Job summary

Chick-fil-A Balk Hill is seeking an Operations Director to lead service departments, drive operational excellence, and mentor restaurant managers in Bowie, MD. The role emphasizes servant leadership, development of leadership teams, growth mindset, and food safety compliance to deliver outstanding guest experiences.

The candidate should have strong communication, analytical skills, and a background in restaurant operations.

Qualifications

• 4 Year Higher Education Degree or beyond preferred.
• 4-5 years of leadership experience leading a large team.
• Experience in both Front of House and Back of House operations of a restaurant.

Responsibilities

• Be a Servant Leader: place others first and lead with trust.
• Be an Organizational Leader: communicate well and adapt priorities.
• Be Growth Minded: develop leaders and grow sales and profitability.
• Ensure Food Safety: uphold Daily Critical evaluations and food safety practices.
• Create a Good Guest Experience: maintain top service standards and hospitality.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Computer skills

Education

Associate degree

ServSafe Certified

Job description

Director of Operations

Department: Service

Office: Chick-fil-A Balk Hill

Location: Bowie, Md

Job Description

The Operations Director at Chick-fil-A at Balk Hill FSR delivers operational excellence, fosters personal growth of its Team Members, and delivers quality customer experiences. The Operations Director reports directly to the Restaurant Owner/Operator and develops all Managers and mid-level leaders on the leadership team. The Operations Director sets the standard for operational excellence and leads by example.

Who We Want And What You Will Do

1. Be a Servant Leader

• Places others before self
• Creates opportunity for others to achieve success
• Assumes responsibility and does not shift blame to others
• Empathizes with members of the team to lead from a place of trust

2. An Organizational Leader

• Strong communication/verbal skills
• Situational aware to organize and reallocate priorities as needed
• Strong attention to detail within the restaurant

3. Be Growth Minded

• Actively works to develop leadership team, and ensure leadership is growing future leaders
• Entrepreneurial mindset, constantly improving and achieving new levels of excellence
• Seeks to grow sales and profitability of the restaurant

4. Ensure Food Safety

• Ensure SAFE Daily Critical evaluations are being completed (2x/day minimum)
• Ensure the restaurant is clean and maintained throughout the day
• Ensure all Team Members prepare and serve food in accordance with Chick-fil-A, Inc. best practices

5. Create a Good Guest Experience

• Ensure cleanliness, speed, and taste remain in the top 20%
• Ensure hospitality is REMARK-able by demonstrating second-mile service
• Ensure table touch-ins are consistently performed by dining room staff

Desired Qualifications

• 4 Year Higher Education Degree or beyond preferred
• 4-5 years of leadership experience leading a large team
• 4 years or more of experience within the restaurant or food industry
• Experience in both Front of House and Back of House operations of a restaurant
• 40 - 45 hours a week availability, evening and Saturday availability
• Strong analytical and problem‑solving skills
• Excellent computer skills
• ServSafe Food Protection Manager Certified
• Experience working in a Chick-fil-A restaurant is a plus

We Offer

• Competitive wages ($23-$28 hourly)
• Health insurance contributions
• Sundays off (including Christmas and Thanksgiving)
• Uniform stipend
• Free employee meals
• Educational scholarship
• Professional development
• Fun Team environment

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Free Meals

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Bowie, MD 20721: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Work Location: One location

• Health insurance