Restaurant Operations Director: Team Leadership & Growth

Chick-fil-A; Midlothian (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

Chick-fil-A restaurant is seeking a Restaurant Director to oversee day-to-day supervision, drive operational excellence, and lead teams to deliver a superb guest experience.

The role focuses on accountability for safety, policy compliance, staffing, and profitability while collaborating with the leadership team to achieve growth targets and high service standards. This is a full-time, on-site position.

Responsibilities

• Oversee restaurant supervisors, team members and operations to better ensure a quality experience.
• Writes and executes Business Plan for their area of ownership, quarterly, to establish short-term goals that align with annual business goals.
• Adhere to and be able to explain all CFA policies and procedures in a clear and articulate manner.
• Must be able to hold yourself and your team accountable for all policies & procedures.
• Provide feedback to the Directors and/or the Executive Team on progress toward goals, challenges, and growth opportunities.
• Available to work 40 hours a week.
• Available to work day and night shiftsand available to close (6am-11pm), as well as holidays, Fridays and Saturdays.
• Has oversight & facilitates the approval of shift positions to ensure consistency and quality for the teams working.
• Ensure all tasks assigned to supervisors are complete both before, during, and after shifts. (i.e., cleaning properly, deposits, and stocking to be ready for the next shift, etc.)
• Make sure communication for any next day operations has been completed.
• Make sure closing of facility is completed properly each night. Must be clean and well stocked to prepare for the next business day.
• Show continuous improvement over time.
• Training and supervising staff.
• Handling customer complaints.
• Maximizing profitability and productivity.
• Motivating staff to meet targets.
• Setting sales targets.
• Ensuring compliance with food safety and health regulations.

Job description

Chick-fil-A restaurant is seeking a Restaurant Director to oversee day-to-day supervision, drive operational excellence, and lead teams to deliver a superb guest experience.

The role focuses on accountability for safety, policy compliance, staffing, and profitability while collaborating with the leadership team to achieve growth targets and high service standards. This is a full-time, on-site position.