Operations Director - Financial Services

Nationwide Mutual Insurance Company; Columbus (OH); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Operations Director to lead their Financial Services division. This pivotal role involves overseeing daily operations, ensuring compliance, and delivering exceptional service to sales partners and customers. The ideal candidate will possess extensive knowledge of the insurance industry, strong leadership skills, and a commitment to fostering a culture of development. With a focus on process improvement and regulatory compliance, this position offers an exciting opportunity to make a significant impact in a dynamic environment. Join a forward-thinking company that values diversity and inclusion in the workplace.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

401(k) with match

Pension

Business casual attire

Qualifications

• 10+ years of experience in financial services with supervisory experience.
• Strong understanding of insurance industry concepts and regulations.

Responsibilities

• Oversee daily operations ensuring compliance and excellent service.
• Lead department roles, manage staff, and drive process improvements.
• Monitor workflow activities and ensure timely completion of functions.

Skills

Leadership

Communication

Relationship Building

Financial Services Knowledge

Compliance Knowledge

Education

Undergraduate degree in business or related field

Technical insurance coursework

Job description

Operations Director - Financial Services

Operations Director - Financial Services

Apply locations: Ohio - Columbus, One Nationwide Plaza; United States - Remote

Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: 92407

Are you passionate about delivering extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, Nationwide Financial could be the place for you! Our customers are at the center of everything we do, and we’re looking for associates who share this commitment.

This role supports the Stop Loss business. Experience with Major Medical Group Health, Stop Loss, Self Funded, or Fully Insured is preferred.

Compensation Grade: H2

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.

Job Summary:

Are you fascinated by financial services and committed to providing outstanding service? Do you have the education, skills, and experience to lead and contribute to high-quality service delivery across multiple channels? If so, we want to hear from you!

As a Director, you will oversee daily operations and administration, ensuring excellent service to our sales partners, firms, third-party administrators, producers, and customers. You will also ensure compliance with all financial controls, legal, and regulatory requirements.

Key Responsibilities:

• Lead department roles and responsibilities, managing daily operations and staff, aligning projects with company standards and compliance.
• Supervise staff involvement in major projects, driving process improvements to enhance service delivery.
• Foster a culture of coaching and development, managing performance and talent succession planning.
• Develop and deliver training on processes and procedures, building relationships through presentations and direct contact.
• Monitor workflow activities, ensuring timely and quality completion of functions, and oversee service issue resolution.
• Ensure regulatory compliance, prepare for audits, and respond to regulatory inquiries with guidance from Compliance.
• Oversee design, development, and enhancement of business processes and technology, aligning with regulatory standards.
• Manage expenses and develop strategies to streamline operations and reduce costs.
• Provide oversight for producer onboarding, compensation processing, and adherence to financial controls.
• Support underwriting operations to maintain satisfactory performance and compliance.

Additional responsibilities may be assigned as needed.

Reporting Relationships: Reports to the Associate Vice President or Vice President. Manages a team of 3-10 direct reports, with potential for indirect reports.

Qualifications:

• Undergraduate degree in business, management, finance, pre-law, or related field; technical insurance coursework preferred.
• FINRA Series 6 and 26 licenses may be required.
• Typically 10 years of experience in financial services, with supervisory experience.
• Extensive knowledge of insurance industry concepts, regulations, and guidelines.
• Strong leadership, communication, and relationship-building skills.

Other criteria, including leadership competencies, may take precedence. Staffing exceptions require approval.

Values: Demonstrates Nationwide Values consistently.

Job Conditions:

• Overtime eligibility: Exempt
• Work environment: Normal office, occasional travel

Application deadline: We anticipate accepting applications until 05/14/2025, but early submissions are encouraged.

Benefits:

Includes medical, dental, vision, life insurance, disability coverage, paid time off, holidays, 401(k) with match, pension, business casual attire, and more. Learn more about benefits.

Nationwide is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment, providing equal opportunities regardless of protected characteristics.