Director, Leads Operations - US Based Remote

Lensa; Philadelphia (Philadelphia County); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Director of Leads Operations to lead strategic initiatives and optimize business processes. This role requires a dynamic leader with a blend of strategic thinking and hands-on execution skills, capable of navigating complex business situations. You will collaborate across departments, leveraging data-driven insights to enhance operational efficiency and drive revenue growth. Join a company recognized for its commitment to talent and innovation, and make a significant impact in transforming the real estate industry through advanced technology and strategic partnerships.

Qualifications

• 7+ years in Revenue Operations or related fields with proven operational improvements.
• Advanced proficiency in Microsoft Excel for data analysis and scenario modeling.
• Experience with process mapping tools like Miro, Visio, or Lucidchart.

Responsibilities

• Develop strategic frameworks to optimize operations and lead management.
• Analyze complex datasets and present actionable business recommendations.
• Lead operational projects from inception to completion with measurable impact.

Skills

Revenue Operations

Business Operations

Strategy

Data Analysis

Excel Proficiency

Communication Skills

Leadership

Tools

Microsoft Excel

Miro

Visio

Lucidchart

CRM Systems

SQL

Python

Job description

Director, Leads Operations - US Based Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

Role Overview

Anywhere Real Estate is seeking a Director of Leads Operations for our Leads Team – a dynamic leader who can bridge Business Operations, Strategy, and Analytics. In this high-impact role, you will often find yourself dropped into complex business situations with little to no prior context. You must be able to quickly map out current processes, identify gaps, and develop improvement strategies. The ideal candidate combines high-level strategic thinking with hands-on execution, and is equally comfortable crafting strategic plans and rolling up their sleeves to implement solutions. You will leverage data-driven insights to drive decision-making and optimize our operations, ensuring the Leads Team operates at peak efficiency and effectiveness.

This role is 100% remote.

Key Responsibilities

1. Strategic Framework Development: Develop and implement strategic frameworks to optimize operations and lead management, ensuring alignment with overall business goals and sustainable growth.
2. Cross-Functional Collaboration: Work closely with Revenue & Network Operations, Marketing, and other teams to ensure alignment and seamless execution of revenue-driving initiatives. Act as a liaison across departments to drive key initiatives forward.
3. Support Business Transformation Initiatives: Champion enterprise-wide process improvements by implementing automation and AI-driven solutions (e.g., Amazon Connect, chatbots, AI transcription) to streamline outreach, optimize call handling, unify CRM platforms, reduce manual work, and uncover data-driven insights for continuous operational refinement.
4. Insight Generation: Analyze complex datasets and translate findings into clear, actionable business recommendations. Present data-driven insights to stakeholders at all levels, ensuring clarity and buy-in.
5. Data Analysis & Reporting: Support KPI dashboard development and reporting tools. Use advanced Excel skills (formulas, pivot tables, scenario modeling, automation) for deep data analysis and scenario planning. Use insights to inform decisions and track performance.
6. Forecasting & Scenario Modeling: Develop forecasting models and conduct scenario analyses to support revenue growth planning, using Excel-based models to test assumptions and guide decision-making.
7. Process Mapping & Optimization: Map business processes using tools like Miro, Visio, or Lucidchart. Identify inefficiencies and recommend workflow improvements.
8. Project Leadership: Lead operational projects from inception to completion, defining scope, coordinating efforts, and managing timelines for measurable impact.
9. Strategic Partnership: Collaborate with senior leadership to identify growth opportunities and operational improvements, providing strategic insights and balancing planning with tactical execution.

Qualifications

1. 7+ years in Revenue Operations, Business Operations, Strategy, or related fields with a proven record of operational improvements and revenue growth.
2. Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, scenario modeling, and macros.
3. Experience with process mapping and workflow tools like Miro, Visio, or Lucidchart.
4. Familiarity with CRM, BI platforms, SQL, or Python is a plus.
5. Strategic and tactical mindset with the ability to operate in a fast-paced environment.
6. Exceptional communication and presentation skills, with the ability to convey complex data clearly.
7. Leadership experience in cross-functional initiatives and influencing without authority.

Our Leads Group focuses on delivering high-quality leads to our brokers and agents across various real estate brands. We are committed to optimizing lead generation, technology, and outcomes.

Anywhere Real Estate Inc. (NYSE: HOUS) is transforming real estate. We support nearly 1 million transactions annually across 118+ countries, with brands like Better Homes and Gardens, Century 21, Coldwell Banker, and more.

At Anywhere, we value talent, innovation, and a people-first culture. We are recognized as a Great Place to Work, Forbes World's Best Employers, and more. Learn about our culture in our Impact Report.

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management
• Industries: IT Services and Consulting