Operations Director - Financial Services

Nationwide Insurance; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Director to lead operations within their Stop Loss business. This role is pivotal in ensuring compliance and delivering exceptional service to clients and partners. The ideal candidate will possess extensive experience in financial services and insurance concepts, along with strong leadership and communication skills. You will manage a team, oversee daily operations, and drive process improvements to enhance service delivery. Join a forward-thinking company that values integrity and excellence in providing financial solutions, while enjoying a comprehensive benefits package and a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Paid Time Off

401(k) Plan

Pension Plan

Business Casual Attire

Qualifications

• 10 years of experience in financial services with supervisory experience.
• Undergraduate degree in business or related field is required.

Responsibilities

• Oversee daily operations and ensure outstanding service experience.
• Manage department roles and responsibilities while ensuring compliance.
• Lead staff in projects and process improvements to enhance service.

Skills

Leadership Skills

Communication Skills

Financial Services Knowledge

Insurance Concepts

Project Management

Education

Undergraduate Degree in Business

Technical Insurance Coursework

Job description

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do, and we’re looking for associates who are passionate about delivering exceptional service.

This role will support the Stop Loss business. Experience with Major Medical Group Health (Stop Loss, Self-Funded, or Fully Insured) is preferred.

Compensation Grade: H2

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Are you fascinated by every aspect of the financial services business and committed to providing outstanding service? Do you have the education, skills, and experience to lead and contribute to high-quality service delivery in collaboration with various partners? If you are passionate about applying your higher-level thinking in financial operations, we want to hear from you!

As a Director, you will oversee daily operations and administration, ensuring an outstanding service experience for our internal and external partners, including sales teams, firms, third-party administrators, producers, and customers. You will be responsible for maintaining financial controls and ensuring compliance with legal and regulatory guidelines.

Key Responsibilities

1. Manage department roles and responsibilities, oversee daily operations and staff, and align activities with company standards and compliance guidelines.

2. Lead staff participation in projects and process improvements to enhance service delivery and meet industry and regulatory standards.

3. Foster a culture of coaching and feedback, develop talent for succession planning, and handle performance management.

4. Develop and deliver training on processes and procedures; build relationships through presentations and direct contact with advisors.

5. Supervise workflow activities to ensure timely completion and quality standards; oversee service issue resolution and client relationship activities.

6. Ensure staff comply with regulations, prepare for audits, and respond to regulatory matters, working closely with Compliance.

7. Guide the design, development, and upgrade of business processes and procedures, ensuring alignment with regulatory requirements.

8. Manage expenses and develop solutions to streamline processes and reduce costs.

9. Oversee producer onboarding and payment processing, ensuring accuracy and compliance.

10. Provide strategic oversight to underwriting staff to ensure practices meet experience and administrative goals.

Additional responsibilities may be assigned as needed.

Reporting Relationships

Reports to the Associate Vice President or Vice President, typically managing 3-10 staff members directly, with possible indirect reports.

Skills and Experiences

• Undergraduate degree in business, management, finance, pre-law, or related field; technical insurance coursework preferred.
• FINRA Series 6 and 26 licenses may be required.
• Approximately 10 years of experience in financial services, with supervisory experience.
• Extensive knowledge of insurance concepts, excellent leadership and communication skills, and ability to build relationships.

Leadership skills, competencies, and experience may take precedence in staffing decisions.

Additional Information

• Demonstrate Nationwide Values regularly and consistently.
• Work conditions: Normal office environment, occasional travel may be required.
• Overtime eligibility: Exempt (not eligible).

Application deadline: 05/14/2025, but early submissions are encouraged.

Benefits

Includes medical, dental, vision, life insurance, disability coverage, paid time off, holidays, 401(k), pension plan, business casual attire, and more. Learn more here.

Nationwide is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment and provide equal employment opportunities without regard to protected characteristics.