Operations Director - Financial Services

Nationwide Insurance; United States; Remote; USD 98,000 - 187,000; Full time

Job summary

An established industry player is seeking a Director to oversee operations in the financial services sector. This role involves managing daily operations, ensuring compliance, and enhancing service delivery. The ideal candidate will have extensive experience in the insurance industry, strong leadership skills, and a commitment to delivering exceptional service. With a focus on team development and regulatory compliance, this position offers an opportunity to make a significant impact within a dynamic organization. Join a company that values diversity and is dedicated to providing top-notch service to its clients.

Benefits

Health Insurance

Paid Time Off

401(k) Match

Pension

Qualifications

• 10+ years of experience in financial services with supervisory roles.
• FINRA Series 6 and 26 licenses may be required.

Responsibilities

• Direct department roles and manage daily operations.
• Lead staff participation in major projects and process improvements.
• Ensure adherence to regulations and prepare for audits.

Skills

Leadership

Communication

Insurance Industry Knowledge

Relationship Building

Education

Undergraduate Degree in Relevant Fields

Job description

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do, and we’re looking for associates who are passionate about delivering exceptional care.

This role will support the Stop Loss business. Major Medical Group Health experience is preferred (Stop Loss, Self-Funded, or Fully Insured).

Compensation Grade: H2

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.

Job Description Summary

Are you fascinated by every aspect of the financial services business and committed to providing outstanding service? Do you have the education, skills, and experience to lead and contribute to high-quality service delivery across multiple distribution channels? If you’re eager to apply your higher-level thinking in financial operations, we want to hear from you!

As a Director, you’ll oversee daily operations and administration, ensuring an outstanding service experience for internal and external sales partners, firms, third-party administrators, producers, and customers. You’ll also ensure compliance with all financial controls, legal, and regulatory guidelines.

Job Responsibilities

1. Leadership and Management: Direct department roles, manage daily operations, and guide strategic activities ensuring alignment with company standards and compliance.
2. Project Oversight: Lead staff participation in major projects, develop process improvements, and enhance service delivery.
3. Team Development: Foster a coaching culture, develop talent, and handle performance management.
4. Customer and Stakeholder Engagement: Lead education efforts, build relationships, and oversee client interactions.
5. Regulatory Compliance: Ensure adherence to regulations, prepare for audits, and work with Compliance on regulatory issues.
6. Process and Technology: Oversee process design, development, and upgrades, ensuring regulatory adherence and efficiency.
7. Expense and Financial Oversight: Manage expenses and develop solutions to streamline operations and reduce costs.
8. Operational Oversight: Oversee producer onboarding, compensation processing, and underwriting practices as needed.

Additional Details

Reporting to the Associate Vice President or Vice President, typically managing 3-10 staff members. Requirements include an undergraduate degree in relevant fields, FINRA Series 6 and 26 licenses (may be required), and approximately 10 years of experience in financial services, including supervisory roles.

Core skills include extensive insurance industry knowledge, leadership, communication, and relationship-building abilities.

Values: Demonstrate Nationwide Values consistently.

Work Conditions

Normal office environment, occasional travel, exempt role (no overtime eligibility).

Benefits

Comprehensive benefits including health insurance, paid time off, holidays, 401(k) match, pension, and more. For details, click here.

Nationwide is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment, providing equal opportunities regardless of protected characteristics.

This position can be filled in any of the lower 48 states. Smoking is prohibited in all enclosed areas per Iowa Smokefree Air Act. Additional legal notices apply for NY residents. Salary range: $98,000 - $187,000, with a typical starting range of $106,000 - $158,000.