Operations Director - Financial Services

Ohiox; Columbus (OH); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Director to lead operations in the financial services sector. This role emphasizes exceptional service delivery and compliance with regulatory standards while managing a talented team. You will drive process improvements, foster talent development, and enhance customer education. With a focus on leadership and strategic management, this position offers a unique opportunity to make a significant impact in a dynamic environment. If you are passionate about financial services and committed to excellence, this role is for you.

Benefits

Health Insurance

Paid Time Off

401(k) with Match

Pension

Qualifications

• Bachelor's degree in business or finance required.
• 10+ years of supervisory experience in financial services.

Responsibilities

• Lead daily operations and ensure compliance with standards.
• Oversee process improvements and staff development initiatives.
• Monitor workflow and resolve service issues.

Skills

Leadership

Communication

Financial Services Knowledge

Regulatory Compliance

Process Improvement

Education

Bachelor's Degree in Business

10+ years in Financial Services

Job description

Are you passionate about delivering extraordinary care and helping individuals and businesses prepare for retirement? Join Nationwide Financial, where our commitment to being 'on your side' centers around our customers. We are seeking associates who share this dedication.

This role supports the Stop Loss business, with preferred experience in Major Medical Group Health (Stop Loss, Self Funded, or Fully Insured).

Compensation Grade: H2

Note: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.

Job Summary

If you are fascinated by financial services and committed to providing outstanding service, this role offers a chance to lead and contribute to high-quality operations in collaboration with multiple partners. As a Director, you will oversee daily operations, ensure compliance with financial, legal, and regulatory standards, and lead a team to deliver exceptional service to our stakeholders.

Key Responsibilities

1. Leadership & Management: Direct department roles, manage daily operations, and guide strategic activities ensuring alignment with standards and compliance.
2. Project & Process Improvement: Lead staff participation in projects and develop process improvements to enhance service delivery.
3. Talent Development: Foster a culture of coaching, develop talent for succession, and manage performance.
4. Customer & Staff Education: Oversee education on processes, build relationships through presentations and direct contact.
5. Operational Oversight: Monitor workflow, oversee service issue resolution, and ensure quality standards are met.
6. Regulatory Compliance: Ensure regulatory adherence, mentor staff on audits, and serve as a regulatory advisor.
7. Process & Technology: Oversee design, development, and modification of processes and technology, ensuring regulatory compliance.
8. Expense & Financial Management: Lead expense management initiatives and streamline processes to reduce costs.
9. Specialized Oversight: Oversee producer onboarding, compensation, and underwriting activities as needed.

Reporting & Qualifications

Reports To: Vice Presidents; manages 3-10 staff members.

Education & Experience: Bachelor's degree in business, finance, or related; 10+ years in financial services with supervisory experience; licenses such as FINRA Series 6 and 26 may be required.

Skills & Knowledge: Deep understanding of insurance and financial products, regulatory environment, leadership, communication, and relationship-building skills.

Additional Information

Position may require occasional travel. The role is exempt from overtime eligibility. The work environment is primarily office-based.

Benefits include health insurance, paid time off, holidays, 401(k) with match, pension, and more. For details, click here.

Nationwide is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind.