Director of Operations

MeeDerby; Hudson (WI); Remote; USD 80,000 - 150,000; Full time

Job summary

An innovative workforce solutions firm is seeking a Director of Operations to enhance operational strategies and customer success in the skilled trades staffing sector. This remote-first position involves leading a dedicated team, collaborating cross-functionally, and leveraging data to drive improvements in technician deployment and client satisfaction. With a focus on high-quality project outcomes, this role offers the chance to make a significant impact in a growth-oriented environment. If you're a strategic leader passionate about staffing operations, this opportunity is perfect for you.

Benefits

Healthcare Benefits

Paid Time Off (PTO)

Remote Work Opportunities

In-Person Collaboration Events

Qualifications

• 5+ years of operations or customer service leadership in staffing or labor solutions.
• Strong project management and process improvement skills.

Responsibilities

• Lead strategy and execution for Project Success and Operations functions.
• Oversee and coach a remote team of 2–4 direct reports.

Skills

Staffing Industry Experience

Leadership Skills

Project Management

Data Analysis

Communication Skills

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft 365

MS Teams

ATS

Project Planning Tools

Job description

Direct message the job poster from MeeDerby

Executive Recruiter@MeeDerby | Leadership Search for the Staffing Industry | Proud Mom | Pilates Enthusiast | Kansas City Sports Fan - Go Chiefs!

Job Description

Director of Operations, Skilled Trades Staffing

5+ years staffing industry experience required

Remote role with monthly travel for client visits and team events.

Relocation not required.

Are you a staffing leader looking for your next opportunity?

Our client is a national workforce solutions firm specializing in skilled trades staffing and project-based deployment. They are known for their innovative operational strategies, client-centric service, and technician-first approach that drives high-quality project outcomes across the U.S.

We’re hiring for a Director of Operations to lead and enhance operational and customer success strategies that improve technician deployment, client satisfaction, and assignment outcomes.

What You Will Do

• Lead strategy and execution for Project Success and Operations functions, including assignment success, extension rate, and client satisfaction.
• Oversee and coach a remote team of 2–4 direct reports in operations and technician care.
• Collaborate cross-functionally with Sales, Recruiting, Safety, and other departments to align goals and drive technician deployment.
• Participate in client calls and strategy sessions to expand service and improve delivery outcomes.
• Establish KPI dashboards and analyze metrics to identify trends and make strategic adjustments.
• Act as SME for internal systems, including ATS and project planning tools.
• Build and refine long-term contingency planning and operational process improvements.
• Champion a high-performance culture aligned with company values.

What we’re looking for:

• A strategic, service-minded leader with experience in staffing operations.
• Strong collaborator who thrives in a fast-paced, remote-first work environment.
• Experience leading remote teams with a focus on accountability and growth.
• Ability to leverage data to improve processes and outcomes.
• Strong communicator and problem solver with cross-functional leadership skills.
• High integrity and passion for delivering top-tier client and technician experiences.

Required

• 5+ years of operations or customer service leadership in staffing or labor solutions.
• Proficiency with Microsoft 365 and MS Teams.
• Strong project management and process improvement skills.

What You Get

• Competitive compensation commensurate with experience.
• Full benefits package including healthcare, PTO, and more.
• The opportunity to lead a core operational function at a growth-focused company.
• Remote-first environment with regular opportunities for in-person collaboration.

Ready to elevate operations and create real impact for clients and technicians? Email your resume to [e-mail].

Job Number 7299

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Management

• Industries

  Staffing and Recruiting

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